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Posts Tagged ‘problem solving’

Thumbnail : Reaching Consensus on Key Decisions as a Self Directed Work Team

Reaching Consensus on Key Decisions as a Self Directed Work Team

Consensus is about agreement and support, unlike voting which is just about agreement. It’s a belief that when you disagree, you see something another person isn’t able to see. Therefore, the goal is not to push past you, but to try to understand what you see. It’s not about voting or any decision-making process that […]

Thumbnail : Making Decisions as a Self Directed Work Team

Making Decisions as a Self Directed Work Team

One of the vital differences in SDWTs is that silence during decision making is treated as disagreement.  This simple difference changes everything in terms of team dynamics.  People in a team environment have to show their position on any decision made, whether in agreement, needing time for more discussion or blocking the decision.  Right away […]

Thumbnail : CONFLICT RESOLUTION: The Coat of Conflict Resolution

CONFLICT RESOLUTION: The Coat of Conflict Resolution

Sometimes when we’re talking with people, we get an “ah-ha” that opens up a whole new pathway of thinking.  This happened recently with a woman (I’ll call Barbara) when we were discussing difficult conflicts she was having at work.  One conflict involved a co-worker who wasn’t pulling his fair share of the workload.  The second […]

Thumbnail : STRATEGY: It's a Matter of Values

STRATEGY: It's a Matter of Values

In my Quality Customer Service training, I ask participants to complete a simple exercise where they answer some quick questions: (1) how old should a piece of pie be that is served in a restaurant? (2) what time should a 16 year old be home on a Saturday night? (3) how do you know if […]

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