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Posts Tagged ‘feature’

Thumbnail : EBOOK – 5 Things That Make a Great Consultant

EBOOK – 5 Things That Make a Great Consultant

Companies follow the talent. In this age of “hyperspecialization,” partnerships and result-oriented projects, consultants can offer a great array of talent, resources, and insight that organizations are scrambling to find.  The key is to be a GREAT consultant.  What does it take?  How do you build the lasting relationships that define your consultancy?  Putting together our 28 […]

Thumbnail : QUALITY MANAGEMENT: Building a Process-Efficiency Mindset

QUALITY MANAGEMENT: Building a Process-Efficiency Mindset

Thumbnail : Studies in Small Group Influence and Persuasion Article

Studies in Small Group Influence and Persuasion Article

Throughout the day we are constantly working in small groups and teams. While in these groups there is a lot of positioning and persuasion going on to get everyone in alignment. Read this article to understand the power of relationships and groupthink within small clusters of people.

Thumbnail : Teams in Government Law Offices (American Bar Association publication)

Teams in Government Law Offices (American Bar Association publication)

Written by Katherine Mikkelson of the  American Bar Association and featuring Deborah Mackin as a subject matter expert on teaming within government, this article get’s into the nitty and gritty of setting up a workplace team.  Not only for government law offices, this article is a must-read for any organization interested in setting up workplace […]

Thumbnail : Let’s Meet: Team Meeting (an AMA publication)

Let’s Meet: Team Meeting (an AMA publication)

Deborah Mackin, a featured expert on teaming, partnered with the American Management Association’s (AMA) to publish Let’s Meet: Team Meetings.   Deborah Mackin has written a classic on team management and continues to be an authority on the subject. This article shares some of the first issues to address when you form a team and prepare for your […]

Thumbnail : WORKPLACE TRUST: 7 Principles for Raising Organizational Trust Levels

WORKPLACE TRUST: 7 Principles for Raising Organizational Trust Levels

Last month, I explored the effects of a lack of trust in an organization on the success of change initiatives and left you with the question: So, what if you are an organization that botched the last change initiative or perhaps now recognize that you don’t have a trusting environment, and are trying to launch […]

Thumbnail : Celebrating the Leadership of Early America on This 4th of July

Celebrating the Leadership of Early America on This 4th of July

The year was 1770.  The location was the colonies of the British empire in North America.  As the circumstances with the British occupation of the colonies began to deteriorate, more and more people stepped forward to show their dissent.   Initially, there was some naiveté about the consequences that might result.  But slowly, it began to […]

Thumbnail : GENERATIONS IN THE WORKPLACE: The Manager to Millennial Challenge – Key Initiatives to Start a Healthy, Productive Workplace Relationship:

GENERATIONS IN THE WORKPLACE: The Manager to Millennial Challenge – Key Initiatives to Start a Healthy, Productive Workplace Relationship:

This is part of our “Designed To Win” series on the millennial workforce.  Full disclosure: I am a millennial. This past week I had the opportunity to be a guest speaker at the Northern New England Center for Financial Training’s annual banquet.  While sitting at the table waiting to give a 20 minute talk on […]

Thumbnail : CONFLICT RESOLUTION: The Price of Passive-Aggressive Conflict in the Workplace

CONFLICT RESOLUTION: The Price of Passive-Aggressive Conflict in the Workplace

Let’s face it, nobody likes conflict.  While it may momentarily get our juices flowing, most of us walk away very distressed when we’re in a conflict at work.  It keeps going around and around in our heads as we try to process all the various things we might have said.  Experts suggest that there is […]

Thumbnail : QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

  The suggestion that some CEOs focus exclusively on product when thinking about quality is exhibited in the lack of support given to quality, both in terms of sufficient staffing and when quality leaders have to exert their responsibility and stop the release of a product.  At that moment of intensity, will the CEO support […]

Thumbnail : Fluid Teams – a New and Emerging Structure within the Teaming Continuum

Fluid Teams – a New and Emerging Structure within the Teaming Continuum

At the 2008 Olympics, Beijing built what has become known as the Water Cube to house many of the swimming competitions of the 2008 games including diving and synchronized swimming. In July 2003, the Water Cube design was chosen from 10 proposals in an international architectural competition for the aquatic center project. The Water Cube was specially designed and […]

Thumbnail : NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills, Part II

NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills, Part II

In Part I, we explored the beliefs needed to drive assertive behavior and I encouraged you to take our assertiveness survey as a way of reflecting on your current communication patterns and level of assertiveness. If you are like many, you may have found that you weren’t as assertive as you’d like to be, particularly […]

Thumbnail : Why "Connector” Millennial Employees Need "Adaptive” Managers In Order To Survive

Why "Connector” Millennial Employees Need "Adaptive” Managers In Order To Survive

This is part of our “Designed To Win” series on the millennial workforce. Full disclosure: I am a millennial. Every generation experiences what is known as “shared sense-making.”  It is the process in which individuals within a generation jointly interpret their environment and create collective narratives from which they derive meaning.  This process, through the […]

Thumbnail : QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

The day after Paul Borawski, ASQ CEO, posted his blog on The Government/Quality Puzzle and noted that government should be seen as an “essential force of change for quality….through purchasing policy, public policy and use of (or lack of use) quality in the management of government,” the headliner story broke on TSA’s failure to distribute […]

Thumbnail : GENERATIONS IN THE WORKPLACE: Exodus – Implications of the "Baby Boomer" Retirement Onslaught

GENERATIONS IN THE WORKPLACE: Exodus – Implications of the "Baby Boomer" Retirement Onslaught

Guest Blogger:  Celie White, SPHR, has worked for numerous organizations in the health care and financial sector as a human resources professional for over 20 years.  Her experience includes implementing in-house training teams, designing training programs and workshops, and working as an HR professional with the hiring of multiple generations of staff:   According to […]

Thumbnail : NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills Part I

NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills Part I

If you are like many new supervisors, you got promoted because of your job knowledge and technical ability. While some of you may have been recognized for your communication skills, others may find that your promotion requires a whole new level of expertise. Just recently, one new supervisor asked me quite openly, “Based on all […]

Thumbnail : MILLENNIALS IN THE WORKPLACE: The 7 Famous People That Motivate Millennials

MILLENNIALS IN THE WORKPLACE: The 7 Famous People That Motivate Millennials

Part of our Designed To Win series on the millennial workforce For many of us, motivation comes from larger-than-life characters that embody what we all hope to attain someday.  Being a millennial, the generation born between the years of 1980-2000, it’s not hard to observe our complete fascination with the ‘celebrity factor.’ Born into an […]

Thumbnail : QUALITY TUESDAY: What Makes Quality Professionals Happy or Unhappy on the Job

QUALITY TUESDAY: What Makes Quality Professionals Happy or Unhappy on the Job

When ASQ CEO Paul Borawski asked this month what makes quality professionals happy or unhappy on the job, I immediately thought of sharing some of the important factors that influence job happiness for everyone.  Most of these insights are directly from the work of Frederick Herzberg, a motivational theorist who introduced important research in the […]

Thumbnail : COMMUNICATION SKILLS: The Do's and Don'ts of Body Language in Public Speaking

COMMUNICATION SKILLS: The Do's and Don'ts of Body Language in Public Speaking

If I were to ask you, of all the time you put into preparing a speech, presentation or any other public speaking event, how much of that time is spent on practicing and preparing your body language, most would say very little. The majority of your time would be spent on preparing the content for […]

Thumbnail : Management and Supervision Skills: Focusing on Collaboration

Management and Supervision Skills: Focusing on Collaboration

    Collaboration is working together to achieve a goal. In business, it is seen as a way of coordinating different ideas from numerous people to generate a wide variety of knowledge to achieve strategic objectives (wiki). I like how that sounds. I’ve been watching a lot of cooking shows lately, Everyday Italian, in particular. […]

Thumbnail : Teaming in the Workplace: Building a Team That is "Great By Choice"

Teaming in the Workplace: Building a Team That is "Great By Choice"

We’ve been helping organizations implement teams for nearly three decades, with quite frankly, mixed results.  While the approach for designing a high-performance workplace is quite well known, the variables that influence success are often not recognized or given the importance necessary for success. I recently finished Jim Collins and Morton Hansen’s book, Great By Choice, […]

Thumbnail : MILLENNIALS: Designed To Win – How the Millennial Worker Will Usher In a New Workforce Designed To Win

MILLENNIALS: Designed To Win – How the Millennial Worker Will Usher In a New Workforce Designed To Win

A blog series written by a millennial To the millennials: You were designed to win.  The cells of your body, the synapses of your brain, the muscles in your arms and legs, the consciousness of your soul, the interactions you have with others – all of these were specifically manufactured for you to win. They […]

Thumbnail : QUALITY TUESDAY: How To “Sell” Quality

QUALITY TUESDAY: How To “Sell” Quality

ASQ CEO Paul Borawski asked us to comment on the question, “How do you “sell” quality to decision makers?”  While everyone theoretically believes in the importance of quality, there are times when the demands of the customer cause the focus to shift to speed and cost.  Probably many quality heads of departments have been asked […]

Thumbnail : 10 Tips to Becoming a Better Business-Team Coach: From Supervisor to Mentor

10 Tips to Becoming a Better Business-Team Coach: From Supervisor to Mentor

My recent work with a traditional organization looking to become team-based has afforded me the opportunity to dig deeper into the role of the coach and its importance in the operation of a team. During a transition like the one above, the title of coach can many times be seen as symbolic, as in just […]

Thumbnail : CHANGE: 10 Tips for Supervisors and Managers To Renew and Refuel the Heart of Your Change Initiative

CHANGE: 10 Tips for Supervisors and Managers To Renew and Refuel the Heart of Your Change Initiative

“Running short of cash and unable to sell 1,100 digital imaging patents that could have rescued it,” as Rochester’s Democrat and Chronicle writes, Eastman Kodak Co. today took the long-expected but still painful step of filing for Chapter 11 bankruptcy protection. As The Associated Press says, this raises the specter that “the 132-year-old trailblazer could […]

Thumbnail : Tool Kit Published In the Polish Language

Tool Kit Published In the Polish Language

Mackin Seen As An International Authority on Teaming Deborah Mackin and her best-selling book, The Team Building Tool Kit, Second Edition (AMACOM 2007) has been published in the Polish language through the publisher Rebis. Mackin, seen by many in the industry as an authority on teams, has coached and provided insight to workplace teams across […]

Thumbnail : LEADERSHIP: How To Be a Strategic Thinker In a Crisis Economy: 5 Core Skills

LEADERSHIP: How To Be a Strategic Thinker In a Crisis Economy: 5 Core Skills

On a regular basis people in leadership are asked to think at a strategic level, to identify a vision for the future, define key strategies to achieve the vision and convert those strategies into long-term objectives.  For some people, this type of thinking is fun, easy and energizing.  For others, who prefer to focus on […]

Thumbnail : QUALITY: New Directions Designs Event Focused On Quality

QUALITY: New Directions Designs Event Focused On Quality

A 3-minute video highlighting an event that we helped to conceptualize, design and facilitate. This one day event kicked-off a strategic initiative focused on quality and continuous improvement with excitement and commitment.   Looking to jump start your quality initiative?  Not sure where to start?  Download our FREE Quality Problem-Solving Tool Kit as a road […]

Thumbnail : SOCIAL LEARNING: Why Some Social Learning Initiatives Don't Work & How Blogging Might Save It

SOCIAL LEARNING: Why Some Social Learning Initiatives Don't Work & How Blogging Might Save It

Over the past year the topic of social learning and creating an organizational environment which fosters sharing, collaboration and informal learning has really taken off. We’ve studied it, written papers on it, presented on it and have even asked some of our clients to pilot certain concepts of it. Social learning is the concept that […]

Thumbnail : QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

In ASQ CEO Paul Borawski’s January blog on Measuring the Cost of Quality  he laments that despite the reality that poor quality costs organizations at least 20% and for the service and government sectors over 70% to the bottom line, why no one is lining up to examine their individual organizations.  Why is that? In […]

Thumbnail : EMPLOYEE DEVELOPMENT: Competency, Commitment and Handling Problem Behavior in Employees

EMPLOYEE DEVELOPMENT: Competency, Commitment and Handling Problem Behavior in Employees

Intro It had been a long couple of years leading up to the day when my boss approached me and said, “What’s changed Mike?”  Not knowing what she was talking about, I shot off an inquisitive look. “Your commitment level,” she said, “it’s apparent that something in you has sparked a renewed commitment to your […]

Thumbnail : PERSONALITY: Why We Fear Doing Things Differently

PERSONALITY: Why We Fear Doing Things Differently

In November 2011, NDC blogger Michael Harrington wrote about three different types of people: the Conserver, the Pragmatist and the Innovator (Discovery Learning, Change Style Indicator). I want to revisit these three different approaches, and look at how “the fear of doing things differently” plays out in each change style. THE CONSERVER The Conservers prefer […]

Thumbnail : FACILITATION: How To Improve Your Meetings In 60 Minutes

FACILITATION: How To Improve Your Meetings In 60 Minutes

When you scrounge around the Internet, you find some interesting and troublesome statistics about most meetings: • Between 35-50% of meeting time is seen as wasted. • Most meetings start 8-12 minutes late. • 75% say agendas are not prepared and distributed in advance. • Less than 30% of decisions in meetings are recorded. • Over 40% of people don’t […]

Thumbnail : NDCBlogger Partners with American Society for Quality As An "Influential Voice"

NDCBlogger Partners with American Society for Quality As An "Influential Voice"

Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series.  Influential Voices, a global network of bloggers, is a way to increase awareness of quality around […]

Thumbnail : MILLENNIAL: How To Get My Boss To Notice Me For A Promotion & Other Audacious Ideas

MILLENNIAL: How To Get My Boss To Notice Me For A Promotion & Other Audacious Ideas

A study of S&P 500 companies over 20 years (1988-2007) shows that those companies that exclusively promote CEOs from within outperform companies that recruit CEOs from outside the company. An argument could be made that most internal promotions, CEO or otherwise, have great potential to add value to companies moving forward in the future. Sure, […]

Thumbnail : Mackin Featured in Inc. Magazine's Premier BUILD Magazine

Mackin Featured in Inc. Magazine's Premier BUILD Magazine

Deborah Mackin, founder and principal Performance Strategy Consultant at New Directions Consulting, was a featured author in the premier issue of BUILD Magazine from the creators of Inc. Magazine. The article entitled, “Six More Reasons for Team Dysfunction,” works off Patrick Lencioni’s famous The Five Dysfunctions of a Team by highlighting six other areas of […]

Thumbnail : MILLENNIALS: What Employers are Looking for in the Next Generation of Leaders

MILLENNIALS: What Employers are Looking for in the Next Generation of Leaders

It wasn’t too long ago that some of us reading this article were sitting in the interview chair, thinking about the right things say and what characteristics to highlight so that we would be offered a job.  And yet, knowing what I do now, I wish I could go back to that young professional with […]

Thumbnail : QUALITY: How to Make Quality a Way of Life within Your Organization

QUALITY: How to Make Quality a Way of Life within Your Organization

Welcome to a new feature on NDCBlogger  – the monthly Quality Blog published the third Tuesday of every month.  This new initiative is the result of an invitation from the American Society for Quality (ASQ) to begin blogging as part of their Influential Voices series.  The goal will be to respond to blogs posted by ASQ’s CEO, […]

Thumbnail : DECISION MAKING: Decision Making Skills for Managers Using the MBTI

DECISION MAKING: Decision Making Skills for Managers Using the MBTI

“Life is the sum of all your choices.” – Albert Camus (1913 – 1960), French Author And many choices we make. Some experts calculate that most adults make 35,000 decisions each and every day. As Albert Camus suggests, decisions are probably the single most influential factor in individual and organizational success – whether they be […]

Thumbnail : LEADERSHIP: Developing New Leadership Skills for a New Year

LEADERSHIP: Developing New Leadership Skills for a New Year

Happy New Year!  Last year was a rough one for so many people, as we struggled here in the US to continue the economic recovery.  For those who have jobs and those who are still searching, I want to issue a “wake-up” call for us in 2012 and beyond.  As we use this time to […]

Thumbnail : NDCBlogger 2011: Year in Review

NDCBlogger 2011: Year in Review

As a yearly tradition we like to showcase the most read NDCBlogger posts in the last year.  We think this gives an opportunity to provide knowledge, insights and tips on some of the most discussed and read topics we’ve had the privilege to write.  It has been our pleasure to share our real-life experiences and […]

Thumbnail : Season’s Greetings from the New Directions Team

Season’s Greetings from the New Directions Team

Hope you all have a very healthy holiday season, a Merry Christmas, and a happy New Year!      

Thumbnail : STRATEGY: New Strategies for Working in the New Year

STRATEGY: New Strategies for Working in the New Year

Our business recently purchased iPads for all of our consultants, and I’ve been having fun getting myself organized on it for the New Year.  Between my calendar, messages, notes, reminders, and even using Evernotes, I can hardly miss planning ahead and getting everything done in 2011, right?  Of course not, because being on top of […]

SOCIAL LEARNING: Social Training and Social Workforce Learning

A couple weeks ago we introduced you to the concept of social learning.  Although the concept has been around for over 60 years, workplace education is seeing a rebirth of this theory in recent years due to the explosion of social technologies. Next week Michael and I will be presenting the concept of social learning […]

Thumbnail : COMMUNICATION SKILLS: 12 Communication Blunders That Can Trip Up Managers in 2012

COMMUNICATION SKILLS: 12 Communication Blunders That Can Trip Up Managers in 2012

The Friday after Thanksgiving has, over the years, become a day of holiday decorating at our house which includes hauling out the Christmas decorations and putting up our tree.  This year, we also decided that it was the perfect time to re-arrange the living room, make plans to freshen up the paint and refinish the […]

Thumbnail : CULTURAL UNDERSTANDING: The Challenge of Working Across Cultures

CULTURAL UNDERSTANDING: The Challenge of Working Across Cultures

“Let us not be blind to our differences – but let us also direct attention to our common interests and the means by which those differences can be resolved.” – John Fitzgerald Kennedy American University, Washington, DC 1963 More and more companies are dealing with cross-cultural issues either as a result of having divisions located in […]

Thumbnail : SOCIAL LEARNING: The Shifting Paradigm of Learning Using Social Technology

SOCIAL LEARNING: The Shifting Paradigm of Learning Using Social Technology

One of the exciting new disciplines in the industry of education and learning (both institutionally as well as in the workplace), is this notion of social learning through new technology.  The idea of social learning has actually been around for over 60 years.  Social learning theory was originally derived from the works of Albert Bandura […]

Thumbnail : QUALITY MANAGEMENT: What Is Your "Standard Operating Procedure"

QUALITY MANAGEMENT: What Is Your "Standard Operating Procedure"

My brother Matt and I were talking last week about how to approach an upcoming social media training we were doing.  On one hand we thought it would be appropriate to teach others about the new/old media currently being used.  However, what we felt was missing was the idea of how a person chooses to […]

Thumbnail : EMPLOYEE DEVELOPMENT: Techniques For Creating Professional Value

EMPLOYEE DEVELOPMENT: Techniques For Creating Professional Value

What is your professional value equation? Are you on the addition side or do your behaviors subtract from your workplace worth? Some years ago I received a distress phone call from a former participant in one of my trainings. Even though she had been chosen to participate in this training based on her potential to […]

Thumbnail : DECISION MAKING: Group Decision Making – The Decision Making Tree

DECISION MAKING: Group Decision Making – The Decision Making Tree

Deborah Mackin discusses how to determine the level of authority one has to make decisions within an organization.  She uses the metaphor of the Decision Making Tree to help frame the question. Be sure to check out our Decision Making Workshop  

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