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Online Purchase Policy

New Directions Guarantee
We guarantee all online purchases to the full amount of the purchase price. We shall refund your money or provide a replacement within 180 days of the purchase date if you are not satisfied.

We guarantee that every online transaction you make will be 100% safe. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover that cost. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while purchasing items on our site. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Return & Refund Policy
Any and all online products are able to be returned for either a refund or replacement should the item not be to your level of satisfaction. Damaged or lost items will be refunded as long as their loss or damage occurred during the delivery of the product, or if the product failed to work effectively. To make a return, simply contact our office at 800-730-3631 and speak to one of our representatives.

Cancellation Policy
All purchases are final.  However, if something was accidentally purchased please call us immediately to cancel the order (800-730-3631).

Privacy Policy
New Directions Consulting respects the privacy of our users and is committed to safeguarding your privacy online. The NDC website is provided as a service to our customers across the United States and abroad.

When you order product or register on the site, we need you to provide your name, email address, mailing address, day phone number and credit card information (when ordering products only), as well as create a user name and password (when applicable). This allows us to provide a fast method for you to submit information to NDC and receive back either information or products desired. logs the user’s Internet Protocol Address (IP), browser type and referrer by reading the information from the user’s browser. Information from IP addresses is used for system administration, to examine overall traffic trends, troubleshooting, etc. We track background information as to where a user entered our site from such as a corporate link as well as other information that enables us to determine what our customers and clients need. Under no circumstances will this information be disseminated to any other party or released to the public.

New Directions does not ask for personal information such as birth dates or social security numbers.

Shipping Policy
Products will be shipped within 48 hours of purchase.  Please give 8-10 business days to receive the product.  Downloads will be given within 48 hours if not sooner.

Policy Change

We reserve the right to change our policy at any time by posting a new privacy policy at our discretion. If you have questions regarding our policy or content, please contact us at

Who We Are

An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

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