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Posts Tagged ‘quality’

Thumbnail : QUALITY MANAGEMENT: What does it require for a local government to be quality-driven?

QUALITY MANAGEMENT: What does it require for a local government to be quality-driven?

As Paul Barowski reflected on his recent discussion with the City of Milwaukee about their ASQ membership, I thought of several key elements that are necessary for quality to take root in city, local or state governments.  It’s also interesting to me that despite finding quality departments routinely in manufacturing, engineering, pharmaceuticals and retail, the […]

Thumbnail : QUALITY MANAGEMENT: What Is Quality

QUALITY MANAGEMENT: What Is Quality

In this month’s ASQ blog, Paul Borawski asks us to consider how we define quality.  Do we have a single declarative definition, or one that is multi-faceted?  Does it change based on whether we’re talking about product quality or service quality? Immediately, I recalled a video from years back of Phillip Crosby on a Scottish […]

Thumbnail : QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

In his November blog, Paul Borawski makes reference to having the “elevator speech” ready to go when it comes to talking about quality.  We thought our contribution to November World Quality Month (#WQM12) might be to help people construct their elevator speeches in a way that’s easy to remember and engages other people. At New […]

Thumbnail : QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

Last week Deb and I had the opportunity to present at the 59th annual ASQ North East Quality Council Conference in Mansfield, Mass.  We presented on the idea of putting together a Quality Days event for staff and what the step-by-step approach would be for others to facilitate such an event.  The two-day conference was […]

Thumbnail : QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

This month the ASQ leadership is asking, “How do you increase the value of quality in organizations beyond what is traditionally thought of as a quality function?”  The question is framed by ASQ CEO Paul Borawski’s participation in a brand new organization called The Smart New Manufacturing Coalition.  Ironically, we believe the answer to the […]

Thumbnail : QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

Long ago Philip Crosby said (and I paraphrase here), “There’s no such thing as good quality or bad quality, there is just quality.  Something either is quality, or it’s not.”  He went on to suggest that quality is defined as “conformance to requirement.”  What would Phillip Crosby and other quality gurus say today about quality […]

Thumbnail : Building a Process-Efficiency Mindset Workshop

Building a Process-Efficiency Mindset Workshop

You may wish that sometimes you could do it all yourself — just so it would get done right —but truthfully that’s unrealistic. This workshop will help you to get others to see the inefficiencies in their processes and have a continuous improvement mindset. The learner will be able to: Build a continuous improvement mindset […]

Thumbnail : QUALITY TUESDAY: The Intersection of Quality and Social Responsibility

QUALITY TUESDAY: The Intersection of Quality and Social Responsibility

I received a preliminary look at Paul’s July blog on The Intersection of Quality and Social Responsibility while vacationing in Maine.  It gave me the opportunity to sit around the table with friends and relatives and ask a very different set of people the question, “How are we making the case for quality and social […]

Thumbnail : QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

  The suggestion that some CEOs focus exclusively on product when thinking about quality is exhibited in the lack of support given to quality, both in terms of sufficient staffing and when quality leaders have to exert their responsibility and stop the release of a product.  At that moment of intensity, will the CEO support […]

Thumbnail : Quality Problem-Solving Tool Kit

Quality Problem-Solving Tool Kit

Built from nearly three decades of working in quality-focused industries, this tool kit takes the best tools applied in organizations such as Coca-Cola, Sanofi Pasteur, Delta Faucet, Crane Currency, the U.S. Navy and Knolls Atomic Power Laboratory, and puts it into a manageable 15-page guide. Reach peak high quality performance by downloading today!

Thumbnail : QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

The day after Paul Borawski, ASQ CEO, posted his blog on The Government/Quality Puzzle and noted that government should be seen as an “essential force of change for quality….through purchasing policy, public policy and use of (or lack of use) quality in the management of government,” the headliner story broke on TSA’s failure to distribute […]

Thumbnail : QUALITY TUESDAY: How To “Sell” Quality

QUALITY TUESDAY: How To “Sell” Quality

ASQ CEO Paul Borawski asked us to comment on the question, “How do you “sell” quality to decision makers?”  While everyone theoretically believes in the importance of quality, there are times when the demands of the customer cause the focus to shift to speed and cost.  Probably many quality heads of departments have been asked […]

Thumbnail : QUALITY: New Directions Designs Event Focused On Quality

QUALITY: New Directions Designs Event Focused On Quality

A 3-minute video highlighting an event that we helped to conceptualize, design and facilitate. This one day event kicked-off a strategic initiative focused on quality and continuous improvement with excitement and commitment.   Looking to jump start your quality initiative?  Not sure where to start?  Download our FREE Quality Problem-Solving Tool Kit as a road […]

Thumbnail : QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

In ASQ CEO Paul Borawski’s January blog on Measuring the Cost of Quality  he laments that despite the reality that poor quality costs organizations at least 20% and for the service and government sectors over 70% to the bottom line, why no one is lining up to examine their individual organizations.  Why is that? In […]

Thumbnail : NDCBlogger Partners with American Society for Quality As An "Influential Voice"

NDCBlogger Partners with American Society for Quality As An "Influential Voice"

Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series.  Influential Voices, a global network of bloggers, is a way to increase awareness of quality around […]

Thumbnail : QUALITY: How to Make Quality a Way of Life within Your Organization

QUALITY: How to Make Quality a Way of Life within Your Organization

Welcome to a new feature on NDCBlogger  – the monthly Quality Blog published the third Tuesday of every month.  This new initiative is the result of an invitation from the American Society for Quality (ASQ) to begin blogging as part of their Influential Voices series.  The goal will be to respond to blogs posted by ASQ’s CEO, […]

Thumbnail : LEADERSHIP: The Effect of Trust on Speed and Cost

LEADERSHIP: The Effect of Trust on Speed and Cost

Every organization today is focused on increasing the speed of its processes and reducing the costs associated with making and delivering products or services to the customer.  For many, it has become a mantra posted on bulletin boards, coffee mugs and screen savers.  Many companies, in fact, have internal continuous improvement gurus who are applying […]

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