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Posts Tagged ‘quality management’

Thumbnail : QUALITY MANAGEMENT: What does it require for a local government to be quality-driven?

QUALITY MANAGEMENT: What does it require for a local government to be quality-driven?

As Paul Barowski reflected on his recent discussion with the City of Milwaukee about their ASQ membership, I thought of several key elements that are necessary for quality to take root in city, local or state governments.  It’s also interesting to me that despite finding quality departments routinely in manufacturing, engineering, pharmaceuticals and retail, the […]

Thumbnail : QUALITY MANAGEMENT: What Is Quality

QUALITY MANAGEMENT: What Is Quality

In this month’s ASQ blog, Paul Borawski asks us to consider how we define quality.  Do we have a single declarative definition, or one that is multi-faceted?  Does it change based on whether we’re talking about product quality or service quality? Immediately, I recalled a video from years back of Phillip Crosby on a Scottish […]

Thumbnail : QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

In his November blog, Paul Borawski makes reference to having the “elevator speech” ready to go when it comes to talking about quality.  We thought our contribution to November World Quality Month (#WQM12) might be to help people construct their elevator speeches in a way that’s easy to remember and engages other people. At New […]

Thumbnail : QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

Last week Deb and I had the opportunity to present at the 59th annual ASQ North East Quality Council Conference in Mansfield, Mass.  We presented on the idea of putting together a Quality Days event for staff and what the step-by-step approach would be for others to facilitate such an event.  The two-day conference was […]

Thumbnail : QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

This month the ASQ leadership is asking, “How do you increase the value of quality in organizations beyond what is traditionally thought of as a quality function?”  The question is framed by ASQ CEO Paul Borawski’s participation in a brand new organization called The Smart New Manufacturing Coalition.  Ironically, we believe the answer to the […]

Thumbnail : QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

Long ago Philip Crosby said (and I paraphrase here), “There’s no such thing as good quality or bad quality, there is just quality.  Something either is quality, or it’s not.”  He went on to suggest that quality is defined as “conformance to requirement.”  What would Phillip Crosby and other quality gurus say today about quality […]

Thumbnail : Building a Process-Efficiency Mindset Workshop

Building a Process-Efficiency Mindset Workshop

You may wish that sometimes you could do it all yourself — just so it would get done right —but truthfully that’s unrealistic. This workshop will help you to get others to see the inefficiencies in their processes and have a continuous improvement mindset. The learner will be able to: Build a continuous improvement mindset […]

Thumbnail : QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

  The suggestion that some CEOs focus exclusively on product when thinking about quality is exhibited in the lack of support given to quality, both in terms of sufficient staffing and when quality leaders have to exert their responsibility and stop the release of a product.  At that moment of intensity, will the CEO support […]

Thumbnail : Quality Problem-Solving Tool Kit

Quality Problem-Solving Tool Kit

Built from nearly three decades of working in quality-focused industries, this tool kit takes the best tools applied in organizations such as Coca-Cola, Sanofi Pasteur, Delta Faucet, Crane Currency, the U.S. Navy and Knolls Atomic Power Laboratory, and puts it into a manageable 15-page guide. Reach peak high quality performance by downloading today!

Thumbnail : NDCBlogger Partners with American Society for Quality As An "Influential Voice"

NDCBlogger Partners with American Society for Quality As An "Influential Voice"

Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series.  Influential Voices, a global network of bloggers, is a way to increase awareness of quality around […]

Thumbnail : QUALITY: How to Make Quality a Way of Life within Your Organization

QUALITY: How to Make Quality a Way of Life within Your Organization

Welcome to a new feature on NDCBlogger  – the monthly Quality Blog published the third Tuesday of every month.  This new initiative is the result of an invitation from the American Society for Quality (ASQ) to begin blogging as part of their Influential Voices series.  The goal will be to respond to blogs posted by ASQ’s CEO, […]

Thumbnail : QUALITY MANAGEMENT: What Is Your "Standard Operating Procedure"

QUALITY MANAGEMENT: What Is Your "Standard Operating Procedure"

My brother Matt and I were talking last week about how to approach an upcoming social media training we were doing.  On one hand we thought it would be appropriate to teach others about the new/old media currently being used.  However, what we felt was missing was the idea of how a person chooses to […]

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