Skip to Content

Posts Tagged ‘process improvement’

Thumbnail : QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

In his November blog, Paul Borawski makes reference to having the “elevator speech” ready to go when it comes to talking about quality.  We thought our contribution to November World Quality Month (#WQM12) might be to help people construct their elevator speeches in a way that’s easy to remember and engages other people. At New […]

Thumbnail : QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

Last week Deb and I had the opportunity to present at the 59th annual ASQ North East Quality Council Conference in Mansfield, Mass.  We presented on the idea of putting together a Quality Days event for staff and what the step-by-step approach would be for others to facilitate such an event.  The two-day conference was […]

Thumbnail : QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

This month the ASQ leadership is asking, “How do you increase the value of quality in organizations beyond what is traditionally thought of as a quality function?”  The question is framed by ASQ CEO Paul Borawski’s participation in a brand new organization called The Smart New Manufacturing Coalition.  Ironically, we believe the answer to the […]

Thumbnail : QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

Long ago Philip Crosby said (and I paraphrase here), “There’s no such thing as good quality or bad quality, there is just quality.  Something either is quality, or it’s not.”  He went on to suggest that quality is defined as “conformance to requirement.”  What would Phillip Crosby and other quality gurus say today about quality […]

Thumbnail : Building a Process-Efficiency Mindset Workshop

Building a Process-Efficiency Mindset Workshop

You may wish that sometimes you could do it all yourself — just so it would get done right —but truthfully that’s unrealistic. This workshop will help you to get others to see the inefficiencies in their processes and have a continuous improvement mindset. The learner will be able to: Build a continuous improvement mindset […]

Thumbnail : Quality Problem-Solving Tool Kit

Quality Problem-Solving Tool Kit

Built from nearly three decades of working in quality-focused industries, this tool kit takes the best tools applied in organizations such as Coca-Cola, Sanofi Pasteur, Delta Faucet, Crane Currency, the U.S. Navy and Knolls Atomic Power Laboratory, and puts it into a manageable 15-page guide. Reach peak high quality performance by downloading today!

Thumbnail : NDCBlogger Partners with American Society for Quality As An "Influential Voice"

NDCBlogger Partners with American Society for Quality As An "Influential Voice"

Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series.  Influential Voices, a global network of bloggers, is a way to increase awareness of quality around […]

Thumbnail : QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

Michael Harrington and Deborah Mackin of New Directions Consulting talk about some of the common principles in their Process Efficiency workshop, the Belief: Behavior Connection and Goal Setting.  

Thumbnail : QUALITY MANAGEMENT: High Performance Systems

QUALITY MANAGEMENT: High Performance Systems

On Friday last week I was fortunate enough to present a sample of our Continuous Improvement workshop to a room full of members from the American Society for Training and Development of Albany, NY.  During our session I took the group on a road trip that stopped at a number of landmarks along the way […]

Thumbnail : QUALITY MANAGEMENT: The Commitment To True Continuous Improvement

QUALITY MANAGEMENT: The Commitment To True Continuous Improvement

Have you ever been to a Kaizen meeting, or conducted a Gemba?  Most of us, if we heard those words, would probably say ‘excuse you,’ but in the world of continuous improvement those are regular occurrences, or at least they should be. Earlier this month I was on a business trip to a major manufacturer […]

Who We Are

An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

Our Twitter Feed