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Posts Tagged ‘data’

Thumbnail : Engage Your Employees with the CAMP Method of Motivation and Engagement

Engage Your Employees with the CAMP Method of Motivation and Engagement

“Engage!”  Captain Jean Luc Picard of the USS Enterprise would say with authority, pointing his finger forward, on Star Trek: The Next Generation.  Once he gave the command, the Enterprise and crew would make it possible to move forward, to ‘engage’ the thrusters, to jump into warp drive and continue to explore the universe (of […]

Thumbnail : SURVEYING: Beyond SurveyMonkey – Critical Questions To Ask Before Sending Out a Survey

SURVEYING: Beyond SurveyMonkey – Critical Questions To Ask Before Sending Out a Survey

Wiki contends that Survey Monkey had 14 million users in 2012. If you are nodding your head in agreement, you won’t be surprised that since its business launch in 2009, Survey Monkey has become a household name. Here at New Directions, we have been conducting surveys for close to twenty years; everything from designing and […]

Thumbnail : QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

Michael Harrington and Deborah Mackin of New Directions Consulting talk about some of the common principles in their Process Efficiency workshop, the Belief: Behavior Connection and Goal Setting.  

Thumbnail : CUSTOMER SERVICE: Asking the RIGHT People the RIGHT Questions

CUSTOMER SERVICE: Asking the RIGHT People the RIGHT Questions

I seem to be in the midst of all kinds of different types of surveys as this new year unfolds – from 360 feedback surveys which evaluate a person’s performance in key areas of management competence to stakeholder surveys where the information gathered will be used for strategic planning to meet the demands of the […]

Thumbnail : CUSTOMER SERVICE: Customer & Client Surveying – Lessons Learned

CUSTOMER SERVICE: Customer & Client Surveying – Lessons Learned

In 2006, the new vice president of a quality department was concerned about internal customer feedback which was indicating that other departments did not think as highly of quality operations as they did themselves.  The VP tried to surface the feedback with her staff members and found them dismissing the information, stating, “Oh, nobody gets […]

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An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

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