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Posts Tagged ‘customer surveying’

Thumbnail : SURVEYING: Beyond SurveyMonkey – Critical Questions To Ask Before Sending Out a Survey

SURVEYING: Beyond SurveyMonkey – Critical Questions To Ask Before Sending Out a Survey

Wiki contends that Survey Monkey had 14 million users in 2012. If you are nodding your head in agreement, you won’t be surprised that since its business launch in 2009, Survey Monkey has become a household name. Here at New Directions, we have been conducting surveys for close to twenty years; everything from designing and […]

Thumbnail : CUSTOMER SERVICE: Asking the RIGHT People the RIGHT Questions

CUSTOMER SERVICE: Asking the RIGHT People the RIGHT Questions

I seem to be in the midst of all kinds of different types of surveys as this new year unfolds – from 360 feedback surveys which evaluate a person’s performance in key areas of management competence to stakeholder surveys where the information gathered will be used for strategic planning to meet the demands of the […]

Thumbnail : CUSTOMER SERVICE: The Customer Revolution

CUSTOMER SERVICE: The Customer Revolution

As more customers can now tweet, blog, post, like, rant and rave about every product and service under the sun – power has been given back to the customer.  It’s not a social media revolution organizations are currently looking at and dealing with, but rather a customer revolution.  Social media is just the tool that finally […]

Thumbnail : CUSTOMER SERVICE: Customer & Client Surveying – Lessons Learned

CUSTOMER SERVICE: Customer & Client Surveying – Lessons Learned

In 2006, the new vice president of a quality department was concerned about internal customer feedback which was indicating that other departments did not think as highly of quality operations as they did themselves.  The VP tried to surface the feedback with her staff members and found them dismissing the information, stating, “Oh, nobody gets […]

Thumbnail : TRAINING: Your One Stop Shop

TRAINING: Your One Stop Shop

I am routinely struck by how hungry people are for answers to the daily situations they find themselves in.  Whether it’s the need to just have someone listen to their ideas or they’re actually seeking advice for how to tackle a “sticky situation”, I have witnessed my organization continually exceed the expectations of the people […]

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An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

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