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QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

Michael Harrington and Deborah Mackin of New Directions Consulting talk about some of the common principles in their Process Efficiency workshop, the Belief: Behavior Connection and Goal Setting.


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An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

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