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CONFLICT RESOLUTION: The Red Converse Sneakers and the Ladder of Inference

Recently, Michael Harrington, our Director of New Training and Strategic Initiatives, presented on the idea that we all make assumptions of people based on their behavior.  Rarely, do we actually go to the root cause of the belief of that behavior and try to solve the behavior if problematic (our Belief: Behavior Connection Model).  Whats more, we perpetuate the problematic behavior by letting our own assumptions and their actions continue to fuel the problematic behavior in others we wanted to stop in the first place.

In this clip Michael discusses this concept through the narrative of the Red Converse Sneakers & the Ladder of Inference:



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An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

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