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Thumbnail : New Directions Provides 2-Day Leadership Boot Camp Based on Bee Book

New Directions Provides 2-Day Leadership Boot Camp Based on Bee Book

Leadership Firm Launches Survival of the Hive Leadership Boot Camp for Companies New Directions, an innovative team-building and leadership development firm, launched their newest service focused on providing an intensive ‘boot camp-style’ course on organizational leadership.  The course, a 2-day immersive workshop, uses the firm’s recently published book Survival of the Hive: 7 Leadership Lessons […]

Thumbnail : Sidecar Leadership and the Need to Build Your Leadership Bench

Sidecar Leadership and the Need to Build Your Leadership Bench

According to a recent 2014 report from DDI and The Conference Board’s Global Leadership Forecast, the challenges CEOs see as most critical in the near future are human capital, customer relationships, innovation, and operational excellence. However, when asked if they feel prepared for these challenges 55%, more than half, indicated that they did not feel […]

Thumbnail : Harrington to Present at the Vermont Human Resource Association on the Millennial Generation Worker

Harrington to Present at the Vermont Human Resource Association on the Millennial Generation Worker

Leadership Speaker and Author Set to Address the Vermont HR Association about the Largest Generation of Workers in the Workplace (Colchester, VT) –– Matthew Harrington, leadership speaker and author specializing in the Millennial generation (1980-2001), will present for the Vermont Human Resource Association at their program “Fine Tuning Your Employees’ Acumen around Engagement and Effectiveness” […]

Thumbnail : Values: Why To Hire and Why To Fire

Values: Why To Hire and Why To Fire

The values of an organization get a bad rap.  Usually they come after the prestigious mission and vision, don’t receive the proper time to be fully developed and are rarely used for what they were designed for.  At times they can be characterized as the ‘fluffy’ stuff or the ‘human interest’ piece of an organization […]

Thumbnail : Professional Growth and Development Number One Driver for Millennials in 2014 Employee Engagement Trends Report

Professional Growth and Development Number One Driver for Millennials in 2014 Employee Engagement Trends Report

The 2014 Employee Engagement Trends Report, produced by Quantum Workplace, looked at over 400,000 employees of nearly 5,000 organizations and determined that professional growth and career development was the number one driver of successful engagement and retention among Millennial (1980-2001) employees. Additional research, conducted by The Ken Blanchard Companies, found that there was a gap […]

Thumbnail : 15 Leadership Tools for 2015

15 Leadership Tools for 2015

This is what we’re seeing out in the field as some of the best leadership tools that are being used and implemented effectively: 1. LinkedIn – LinkedIn has been around for over a decade now but its importance as a social leadership tool is unrivaled. This is a great platform to connect with other leaders, […]

Thumbnail : Reaching Consensus on Key Decisions as a Self Directed Work Team

Reaching Consensus on Key Decisions as a Self Directed Work Team

Consensus is about agreement and support, unlike voting which is just about agreement. It’s a belief that when you disagree, you see something another person isn’t able to see. Therefore, the goal is not to push past you, but to try to understand what you see. It’s not about voting or any decision-making process that […]

Thumbnail : Making Decisions as a Self Directed Work Team

Making Decisions as a Self Directed Work Team

One of the vital differences in SDWTs is that silence during decision making is treated as disagreement.  This simple difference changes everything in terms of team dynamics.  People in a team environment have to show their position on any decision made, whether in agreement, needing time for more discussion or blocking the decision.  Right away […]

Thumbnail : Sowing the Field for Self Directed Work Teams in Your Organizations

Sowing the Field for Self Directed Work Teams in Your Organizations

Usually the first we try to do when we’re brought in to discuss building a culture around self directed work teams is to convince the organization not to do teaming.  We know, it sounds counter intuitive for a teaming firm like ours to convince the potential client not to do teams.  However, we take that […]

Thumbnail : 10 Tips To Becoming the Value-Added, Indispensable Millennial Employee

10 Tips To Becoming the Value-Added, Indispensable Millennial Employee

When we train on the new workforce generation one of the most common themes that emerges is how can a Millennial worker become more value-added in a short amount of time.  In addition to this theme usually the next sub-theme is ‘…make it practical, real life examples, attainable differences.’  With those two thoughts in mind […]

Thumbnail : Mackin Presents Leadership Secrets from a Beehive and New Adaptive Coach Competencies to Vermont State SHRM Conference

Mackin Presents Leadership Secrets from a Beehive and New Adaptive Coach Competencies to Vermont State SHRM Conference

Deborah Mackin, renowned team-building and leadership author, presented two presentations today at the annual SHRM Vermont State HR Conference.  Her first presentation was based off of her recent co-authored book, Survival of the Hive: 7 Leadership Lessons from a Beehive entitled Leadership Secrets from the Beehive, while the second presentation focused on The Adaptive Coach: […]

Thumbnail : Is Your Team like “Mom and Apple Pie?” – Guestblogger Betty DiMaria from Aras Performance

Is Your Team like “Mom and Apple Pie?” – Guestblogger Betty DiMaria from Aras Performance

Guestblogger: Betty DiMaria, CEO of Aras Performance – Betty has over 30 years experience in organizational performance, management, and technology.  She has worked in the corporate, nonprofit, and municipal sectors—in industries including insurance, health care, manufacturing, technology, government, and association management. In 2012, DiMaria founded Aras Performance Group, and serves as CEO and Performance Strategist. […]

Thumbnail : Creating a Dual-Operating System – The Star Point System of High Performance Teams

Creating a Dual-Operating System – The Star Point System of High Performance Teams

Organizations are always looking for structures that will help drive the necessary changes as well as improve the integration between various functions.  There is an option out there – called the Star Point System – that creates a “dual-operating system” which takes responsibility for crossing over functional areas and linking them all together. Years ago […]

Thumbnail : How to Motivate, Lead and Retain the Millennial Worker

How to Motivate, Lead and Retain the Millennial Worker

Last week we had the pleasure of presenting a half-day workshop for the Vermont Association of Talent Development (formerly ASTD) at Champlain College focused on the Millennial worker.  The room had a great mix of generations and professionals all wondering about this new emerging workforce. The assortment of organizations in the room and around the […]

Thumbnail : 90% of Millennials Don’t Plan to Stay with an Employer for more than 5 Years.  Now What!?

90% of Millennials Don’t Plan to Stay with an Employer for more than 5 Years. Now What!?

The vast majority of Millennials (90%) do not plan to stay with any given employer for more than five years.  More than a third of Millennials (37%) say they plan to stay no more than two years.  Almost 40% of Millennials start a new role already planning their next career move in the immediate future.  […]

Thumbnail : Millennials and Teams: The Perfect BFFs?

Millennials and Teams: The Perfect BFFs?

Next month on June 19th, we’ll be presenting Leading Millennials: How to Motivate, Lead and Retain the Millennial Generation in Your Workplace at Champlain College in Burlington, Vermont.  It’s been a while since we’ve done a blog post on this newest workplace generation (born 1980-2001), although our commitment to understanding and interest in the Millennial […]

Thumbnail : A Manufacturing Floor Operator’s Experience with High Performance Teams and What It’s Meant To Him

A Manufacturing Floor Operator’s Experience with High Performance Teams and What It’s Meant To Him

  This is a manufacturing floor operator’s thoughts on implementing a high performance team culture in his organization. They’re about 3 months into it and he is astounded at the results and being seen as a valuable asset to the organization.  Just get on the bus!

Thumbnail : How to Roll Out a Team Culture in 3 Years (Yes, It Should Take That Long)

How to Roll Out a Team Culture in 3 Years (Yes, It Should Take That Long)

An organizational change as massive as moving towards a high performance, self-directed team structure should take nothing less than 2 to 3 years to implement fully.  The complexity of completing the workload, shifting accountability and power and building collaborative competencies needed at every level of the organization, as well as the general acceptance of the […]

Thumbnail : The Façade of Teaming and What Real Teaming Looks Like

The Façade of Teaming and What Real Teaming Looks Like

No matter where we go or who we talk with about implementing a team-based organization, there is usually the “we’re pretty much teaming now” or “our teams are really at a high performance already” response. At that point we usually attend a team meeting, or watch a team perform on the floor, or we have […]

Thumbnail : Corporate Training Soars – Here’s What It Means

Corporate Training Soars – Here’s What It Means

In February, Josh Bersin of Forbes Magazine wrote an interesting article on training and development titled, Spending on Corporate Training Soars: Employee Capabilities Now a Priority.  In the piece he took a look at the recent 2014 Corporate Learning Factbook study and did a pretty good job analyzing and summarizing the key parts.  We thought […]

Thumbnail : Why Change When Things Have Been Successful in the Past?

Why Change When Things Have Been Successful in the Past?

We recently began work with a fortune 1000 company whose sales have quadrupled over the past four years and who now boasts a more than 6,000 employee workforce. Despite that enormous growth and success, the company is deciding to make massive changes within its culture and the way it conducts business. Why? Why change when […]

Thumbnail : ‘Eliminate Managers?’ Asks Inc. Magazine.  Our Expert Opinion on Flat Organizations.

‘Eliminate Managers?’ Asks Inc. Magazine. Our Expert Opinion on Flat Organizations.

Inc.  Magazine recently had a feature titled Eliminate Managers? CEOs Who’ve Tried It Explain Why It Works.  In the article they discuss the ‘no manager’ org chart and moving organizations from towering hierarchical structures to leaner, flatter structures.   Some of the notables who are attempting this include Zappos, education platform Treehouse, video game company Valve […]

Thumbnail : Creating a Culture of Yes

Creating a Culture of Yes

I recently had a couple of unique brainstorming sessions with a good friend of mine.  Afterwards, he mentioned how much he appreciated my ability to hear his vision and bounce ideas around with him.  I thought nothing of it – I love new ideas and expanding upon thoughts.  But for him, it was a me […]

Thumbnail : Delegation: 11 Tips, Tactics and Tools to Effectively Harness the Power of Your Team

Delegation: 11 Tips, Tactics and Tools to Effectively Harness the Power of Your Team

Last week we wrote about the need for both a steering team and a design team in order to delegate the heavy demands on leadership to run both operations and designing cultural shifts within an organization.  We argued that having both the steering team (senior leadership team), as well as a design team (a team […]

Thumbnail : High Performance Teams – The Benefits of Creating Both a Steering Team and a Design Team for Maximum Output

High Performance Teams – The Benefits of Creating Both a Steering Team and a Design Team for Maximum Output

Recently, an organization expressed interest in transforming from a traditional top-down, supervisory model to a high performance, high engagement, lean organizational model.  These types of challenges place a heavy demand on leadership in terms of finding the time to run the operations and concurrently design, plan and implement something totally new.  As much as leadership […]

Thumbnail : Chief Listener: What the Clinton Team Has Figured Out and You Should Too

Chief Listener: What the Clinton Team Has Figured Out and You Should Too

In last weekend’s New York Times Magazine which featured the continued political life of Hillary Clinton (and her possible run for president in 2016) much was talked about how Clinton’s team will have to do a re-calibration from previous election attempts/wins in order to have the high ground going into the 2016 election season.  This […]

Thumbnail : Really Simple, Yet Practical Things We Can Do In Training To Make Sure That Learning, Engagement And Growth Is Occurring

Really Simple, Yet Practical Things We Can Do In Training To Make Sure That Learning, Engagement And Growth Is Occurring

The numbers seem the same.  The 2013 State of the Industry (Training) numbers seem similar to what we’ve seen in the past – billions of dollars spent on training employees.  Instructor-led classroom remains at the top of the delivery list at 54%, but continues to spiral downward as companies look for the cheap and easy […]

Thumbnail : Obama’s New Manufacturing Hub and What Future Manufacturing Actually Needs To Be Successful

Obama’s New Manufacturing Hub and What Future Manufacturing Actually Needs To Be Successful

President Obama announced this week the creation of a manufacturing and innovation institute in Raleigh, North Carolina that will be led by North Carolina State University. The new innovation hub is part of a larger effort to create a national network of manufacturing innovation sites. “For decades we’ve been losing manufacturing jobs. But now our manufacturers have added over the last four […]

Thumbnail : Beware the Latest Buzzword:  Is ‘Holacracy’ Just Teaming in Disguise?

Beware the Latest Buzzword: Is ‘Holacracy’ Just Teaming in Disguise?

When Zappos indicated its strategic shift to the concept of “holacracy,” and suggested that management titles would be dissolved, everyone sat up and took notice.  What is holacracy?  What new social engineering is going on that we need to know about and perhaps copy? Not unlike the buzz of Total Quality Management, Lean, Six-Sigma, and […]

Thumbnail : New Directions Adds A Second Office in Albany, New York

New Directions Adds A Second Office in Albany, New York

Leadership & Team-Building Firm to Open A Second Office in Albany  Leadership development & team-building firm New Directions is adding another location at 920 Albany Shaker Road in Albany, New York at the beginning of the 2014 year.  New Directions’ headquarters is currently located at 5 Bank Street in North Bennington, Vermont.  The Albany location […]

Thumbnail : Is Leadership Born or Built? It’s Sexier Than That!

Is Leadership Born or Built? It’s Sexier Than That!

In a recent Washington Post article titled, Is Leadership Born or Built, the question was again asked, “is leadership born or is it built?” It’s always an interesting topic that garners a lot of attention because of its polarization, assuming that leadership is an either or situation.  Most of the article assumes that leadership is a […]

Thumbnail : The Upside of “No”: 9 Tips to Saying No Assertively

The Upside of “No”: 9 Tips to Saying No Assertively

In a May blog, I encouraged you to start your journey to setting limits with others by attending to four basic steps: (1) accept your right to say no (2) uncover organizational beliefs around values and work/life balance (3) learn from past history (what does your environment tell you about possible consequences to saying no) […]

Thumbnail : Learn from the US Government Shutdown: Set Good Team Processes and Continually Improve Them

Learn from the US Government Shutdown: Set Good Team Processes and Continually Improve Them

Several weeks ago, we trained a group of employees on team effectiveness as they embarked on a rigorous program where in teams of three, they would be tasked with coming together each week, functioning as a team, to solve a complex business problem. It was clear from the start that these “mini-teams” would need to […]

Thumbnail : Local Authors of New Leadership Book Present Seminar at Vermont Bookstore

Local Authors of New Leadership Book Present Seminar at Vermont Bookstore

MANCHESTER, Vt. – Northshire Bookstore of Manchester, Vermont will host a seminar and reception on Friday, November 8th for local Vermont authors, Deborah Mackin and Matthew Harrington, and their recently released leadership book, Survival of the Hive: 7 Leadership Lessons from a Beehive.

Thumbnail : Catch the Flu? No, Catch Engagement, Positivity, & Goal Achievement

Catch the Flu? No, Catch Engagement, Positivity, & Goal Achievement

Well, it happens like clockwork – school starts and about 3 weeks later, my daughter ends up at the doctor’s office. Then the next question is: have you gotten your flu shot yet? (If not, the billboards and road signs will certainly get your attention.) Oh yes, it’s that time of year! Today, we are […]

Thumbnail : A Field Trip to Tech Valley High – More Than Just Tech

A Field Trip to Tech Valley High – More Than Just Tech

In my attempt to better understand where the workplace will be in the next 10-20 years for tomorrow’s panel discussion entitled, The Technology Edge, presented by the Hudson-Mohawk Chapter of the American Society for Training and Development, I recently “attended” Tech Valley High in Albany, New York.  I figured, if we want to understand how […]

Thumbnail : Leadership author and workplace specialist to be on panel discussion for technology and learning

Leadership author and workplace specialist to be on panel discussion for technology and learning

Matthew Harrington, co-author of the recent leadership book Survival of the Hive: 7 Leadership Lessons from a Beehive and thought leader on the millennial generation will be part of a learning panel for the Hudson-Mohawk Chapter of the American Society for Training and Development event titled: The Technology Edge – The Experts Share! Harrington is […]

Thumbnail : The Future of Learning and Development in the Workplace (Revisited)

The Future of Learning and Development in the Workplace (Revisited)

“The dropout rate of massive online courses is higher than 97%,” recently reported Seth Godin, technology guru and author, on his blog. As a panelist on next week’s The Technology Edge – The Experts Share for the American Society for Training and Development, I feel obligated to share new and shiny technology that we all […]

Thumbnail : 7 Things to Make Your Next Strategic Retreat and Discussion Actually Produce Something

7 Things to Make Your Next Strategic Retreat and Discussion Actually Produce Something

Jeremie Kubicek, well-known blogger, author and speaker in the leadership circuit, recently wrote a post about strategic retreats. Here’s what he said, “…what I have noticed is that most people come into the retreats like they come into a 10AM meeting – not prepared and a bit frazzled.” Does that seem like it’s the case […]

Thumbnail : Harrington, Author and Young Professional Advocate, Featured Story in Albany’s Capital Magazine

Harrington, Author and Young Professional Advocate, Featured Story in Albany’s Capital Magazine

The September/October edition of the Albany-Colonie Regional Chamber of Commerce’s magazine, CAPITAL, features Matthew Harrington, of New Directions, on the front cover and in the magazine’s featured story, The New Wave, on the Capital Region’s up and coming talented young entrepreneurs and business leaders. In the article, Harrington is highlighted for his recent co-authored book […]

Thumbnail : Dear Donald, Leadership is Not a Cardboard Cutout

Dear Donald, Leadership is Not a Cardboard Cutout

This past Saturday New York’s attorney general sued Donald Trump for $40 million saying the real estate mogul helped run a phony “Trump University” that promised to make students rich but instead steered them into expensive and mostly useless seminars, and even failed to deliver promised apprenticeships. Attorney General Eric Schneiderman says many of the […]

Thumbnail : How Does Detroit’s Possible Bankruptcy Link to Workplace Accountability?

How Does Detroit’s Possible Bankruptcy Link to Workplace Accountability?

This summer’s news included the City of Detroit’s dire financial condition – seeing bankruptcy as the only option for the longstanding state of financial crisis and becoming the largest city in the US to file bankruptcy. Certainly, Detroit made agreements to be accountable to their workers, vendors, bankers, companies and individual tax payers. What does […]

Thumbnail : Local Manfred Real Estate School Offers Fall Sales Seminars

Local Manfred Real Estate School Offers Fall Sales Seminars

The Manfred Real Estate Learning Center Offers New Fall Classes  The Manfred Real Estate Learning Center will offer a series of five classes on relationship selling for local real estate professionals.  Classes are open to the public and will be held at the Learning Center located on Albany Shaker Road. The Manfred Relationship Selling Seminar […]

Thumbnail : Baseball Commissioner Finally Executes a “Survival of the Hive” Strategy for the Sport

Baseball Commissioner Finally Executes a “Survival of the Hive” Strategy for the Sport

In the wake of this week’s suspension of 13 professional baseball players for alleged use of performance-enhancing drugs, including All-Star Alex Rodriguez, baseball historians are suggesting that it is “finally time for action to be taken.”  In 2003 the first baseball drug testing identified 104 players who tested positive, but no actions were taken against […]

Thumbnail : INTERVIEW: Authors Discuss Survival of the Hive and Leadership with Author Talk Radio

INTERVIEW: Authors Discuss Survival of the Hive and Leadership with Author Talk Radio

Deborah Mackin and Matthew Harrington discuss the writing process, how they came up with Survival of the Hive, and why every leader needs to read the book with host Steve Jorgenson.

Thumbnail : The Hudson-Mohawk Chapter of the American Society for Training & Development Endorses Workforce Training Series of Albany

The Hudson-Mohawk Chapter of the American Society for Training & Development Endorses Workforce Training Series of Albany

Local Chapter and Local Workforce Training Series Team Up To Address Immediate Workforce Training Need  The American Society for Training & Development (ASTD) and its affiliated local chapter, Hudson-Mohawk, has endorsed and will sponsor the recently launched Workforce Training Series of Albany workshops.  Designed to be practical and affordable training workshops in the Capital Region, […]

Thumbnail : Global Shift in Leadership: A Move from Recruitment to Development Indicates New Survey

Global Shift in Leadership: A Move from Recruitment to Development Indicates New Survey

Recently Deloitte released their Global Human Capital 2013 Trends report.  This report looked at and analyzed how companies were “pivoting from the recession to the new horizons of 2020.”  In the survey and report, which covered more than 1,300 organizations in 59 countries, 90% of global business leaders and HR executives are looking to abandon […]

Thumbnail : New Directions Commemorates 29 Years of Leadership Services

New Directions Commemorates 29 Years of Leadership Services

Local workforce training and leadership development firm New Directions celebrates its 29th year of business on July 18th 2013.  The firm, started in 1984 by Deborah Mackin out of her spare bedroom with a $500 loan from her mother, now is a global firm that works with vast array of local and global organizations looking […]

Thumbnail : Local Author to Host Four Do-It-Yourself Marketing Workshops for Small Business (*New Dates)

Local Author to Host Four Do-It-Yourself Marketing Workshops for Small Business (*New Dates)

Do-It-Yourself Marketing Series Focuses On Real World Social Media Application for Small Businesses (Albany, NY) ––Matthew Harrington of The New Directions Group, will host four open-to-the-public workshops focused on practical social media and marketing best practices for small businesses which will be held at the Regional Chamber office. The Do-It-Yourself Marketing series will focus on […]

Thumbnail : 4 Key Leadership Lessons to learn from the Asiana Plane Crash

4 Key Leadership Lessons to learn from the Asiana Plane Crash

For any of us who fly on a regular basis or have friends and family who do, the pictures of the ill-fated Asiana Airline Boeing 777 crash landing at San Francisco airport were terrifying. But even worse have been the news stories emerging about the co-pilot-in-training, who reportedly had only 43 hours of experience in […]

Thumbnail : Local Workforce Training Series In Albany Kicks Off To Address National Statistic

Local Workforce Training Series In Albany Kicks Off To Address National Statistic

Developing the area’s workforce, WTS unveils 2013 training and development workshops (Albany, NY) –– Last month Gallup polling released that 7 out of 10 employees hate their job.  The CEO of Gallup, Jim Clifton, indicated that 70% of American workers are disengaged at work as a direct result of poor management and leadership.  The Workforce […]

Thumbnail : Leadership advice from honeybees? Experts give us seven lessons from the hive

Leadership advice from honeybees? Experts give us seven lessons from the hive

Leaders can inspire and engage, or they can disappoint and disillusion employees. Survival of the Hive: 7 Leadership Lessons from a Beehive takes the lid off a beehive and provides a fun, relevant and reflective look at effective leadership through the eyes of one of the world’s most industrious creatures, the honeybee. Deborah Mackin and […]

Thumbnail : Did the Founding Fathers Follow a Survival of the Hive Philosophy?

Did the Founding Fathers Follow a Survival of the Hive Philosophy?

As we celebrate this week with Independence Day, it forces us to ask ourselves, “Did the Founding Fathers follow a survival of the hive philosophy?” Outgunned, outmanned, and out resourced against Britain, the Founding Fathers had a few things going for them: resourcefulness, determination, courage, and a passion to survive. In the face of terrible […]

Thumbnail : President of CAP COM Federal Credit Union Endorses Survival of the Hive Book

President of CAP COM Federal Credit Union Endorses Survival of the Hive Book

Paula Stopera, President of CAP COM Federal Credit Union, endorses the Survival of the Hive book written by Deborah Mackin and Matthew Harrington and talks about why she “thinks it’s one of the best tools she’s seen in a long time  for leadership training.”

Thumbnail : What Kind of Organizational Culture Do You Have?  Would you call it Healthy?

What Kind of Organizational Culture Do You Have? Would you call it Healthy?

Everyone plays a role in defining an organization’s culture.  Culture is a compilation of values, principles, beliefs, and actions that ultimately define how an organization works.  Many organizations today use words like efficiency, excellence, customer-oriented and lean to describe their cultures.  Here’s an important question:  would we add the word healthy to that mix?  As […]

Thumbnail : Engage Your Employees with the CAMP Method of Motivation and Engagement

Engage Your Employees with the CAMP Method of Motivation and Engagement

“Engage!”  Captain Jean Luc Picard of the USS Enterprise would say with authority, pointing his finger forward, on Star Trek: The Next Generation.  Once he gave the command, the Enterprise and crew would make it possible to move forward, to ‘engage’ the thrusters, to jump into warp drive and continue to explore the universe (of […]

Thumbnail : Veteran Business Coach and Trainer Joins New Directions

Veteran Business Coach and Trainer Joins New Directions

Founder of the Virtual Internship Program Joins Global Workforce Development Firm (Albany, NEW YORK) — Robert Braathe is the newest addition to the New Directions team, as both a business partner and trainer.  New Directions is a global workforce development firm located in southern Vermont since 1984 and works with various organizations on staff training, […]

Thumbnail : Survey Indicates 96% of U.S. Companies Lack Sufficient Leaders

Survey Indicates 96% of U.S. Companies Lack Sufficient Leaders

In a survey conducted for Right Management, senior HR leaders indicated that talent pipelines are producing few potential future leaders and managers, with only four percent claiming the United States has a sufficient pipeline to meet the majority of their needs. Right Management speculates that the reason that the leadership pipelines are so weak is […]

Thumbnail : 5 Reasons “Survival of the Hive” is a Must-Read, Summer Book for Today’s Leaders

5 Reasons “Survival of the Hive” is a Must-Read, Summer Book for Today’s Leaders

Survival of the Hive is a small, 100-page leadership book in the genre of Who Moved My Cheese and Our Iceberg is Melting that’s colorful, bright and easy enough to read in 2 hours.  However, it packs enough leadership “punch” to drive revitalization of an entire organization’s leadership strategy. There are 5 main reasons we […]

Thumbnail : What the World’s Most Industrious and Successful Creatures, the Honey Bee, Can Teach Us about Leadership

What the World’s Most Industrious and Successful Creatures, the Honey Bee, Can Teach Us about Leadership

When we purchased our first beehive, after carefully placing the queen in the hive, we tipped the box upside down and shook 5,000 bees into the hive. At first the bees were flying everywhere. But within minutes all the bees had settled into the hive and begun their work. During the past three years as […]

Thumbnail : The Journey That Took Us To Publishing “Survival of the Hive: 7 Leadership Lessons from a Beehive”

The Journey That Took Us To Publishing “Survival of the Hive: 7 Leadership Lessons from a Beehive”

Almost a year ago we embarked on a rather fun and unique adventure that resulted in this week’s arrival of Survival of the Hive: 7 Leadership Lessons from a Beehive. The book was written to address the current lack of great, selfless leadership within organizations and the changing paradigm that is needed in leadership in […]

Thumbnail : SEDC Breakfast Leadership Series: Building an Innovative, Multi-Generational Workplace in Tech Valley

SEDC Breakfast Leadership Series: Building an Innovative, Multi-Generational Workplace in Tech Valley

Leadership Authors Set To Talk at Saratoga Economic Development Council’s Leadership Breakfast in May (Saratoga, NY) –– Deborah Mackin, renowned team-building author and featured 2013 SHRM Talent Management Conference speaker, will be presenting on Building an Innovative, Multi-Generational Workplace in Tech Valley for the Saratoga Economic Development Corporation (SEDC) Breakfast Leadership series on Thursday, May […]

Thumbnail : 4 Steps on the Journey to Saying “No” in the Workplace – Part I

4 Steps on the Journey to Saying “No” in the Workplace – Part I

You know the drill; he walks into your office and asks you once again for help with a project and says, “I realize that it is a tight deadline but you can do it, right? You always come through for me and I really appreciate you.” There it is: the hook. You smile and say, […]

Thumbnail : New Directions Presents on Creating a Social Media Roadmap for the  Business Council of Cohoes

New Directions Presents on Creating a Social Media Roadmap for the Business Council of Cohoes

Harrington Gives Practical Social Media Advice to a Full Room of Business Professionals (Albany, NY) –– On May 9th, 2013 Matthew Harrington of New Directions presented Creating a Social Media Marketing Roadmap for the Business Council of Cohoes.  Harrington led a packed room of business professionals through a practical and pragmatic small business approach to […]

Thumbnail : GUESTBLOGGER: My Time as an Intern at New Directions – Nicole Peterson

GUESTBLOGGER: My Time as an Intern at New Directions – Nicole Peterson

I learned about New Directions Consulting from my College Advisor and Internship Coordinator at Southern Vermont College.  Once I found out what type of business it was and had my interview with Matt I felt like I had finally found something that was up my alley, and for a senior in college that is huge! After being […]

Thumbnail : QUALITY MANAGEMENT: Why We Need a Service Quality Body of Knowledge

QUALITY MANAGEMENT: Why We Need a Service Quality Body of Knowledge

We had an interesting discussion recently about the new neuroscience discoveries of the brain and how they impact the difference between expected, desired and delighted quality service.  Many organizations have elaborate summaries of what quality service is and is not, how to deliver it and the expectations of employee behavior in various service situations.  We […]

Thumbnail : BUSINESS DEVELOPMENT: Using Social Media to Engage Customers, Increase Community Awareness, Promote Your Services and Increase Sales

BUSINESS DEVELOPMENT: Using Social Media to Engage Customers, Increase Community Awareness, Promote Your Services and Increase Sales

Outbound Marketing vs. Inbound Marketing We have to fundamentally embrace that marketing has changed. The customer has changed.  What used to penetrate the brain of our customer by “pushing” the messaging – newspaper ads, billboards, radio and TV spots – what we would call Outbound Marketing – no longer works as our customers are becoming […]

Thumbnail : How to Write an Intelligent Blog That Engages Decision Makers

How to Write an Intelligent Blog That Engages Decision Makers

Three years ago our company decided to create a blogging initiative that would speak intelligently about our industry and position our consultants as thought leaders.  Within those three years of blogging our website traffic has grown by 320% and traffic specifically to our blog has grown by 407%. Time and time again, we have been asked by clients, customers, […]

Thumbnail : Bennington Workforce Training Series Attendee Testimonial

Bennington Workforce Training Series Attendee Testimonial

Nikki, one of the attendees of Bennington’s Workforce Training Series (WTS), talks about the session she attended, Dynamic Supervision, and how she liked the engagement and tools she gained in just one day.

Thumbnail : SEDC Leadership Breakfast – Cross-Cultural Teaming Part 2

SEDC Leadership Breakfast – Cross-Cultural Teaming Part 2

Deborah Mackin, considered an international authority on self-directed work teams with over 28 years of experience, leads a packed room of business men and women on setting up their own cross-cultural teams. Sponsored by the Saratoga Economic Development Corporation (SEDC)

Thumbnail : STRATEGY: Values for Hire

STRATEGY: Values for Hire

In a 2012 study from the Center for American Progress, they reviewed 11 research papers and 30 case studies on employee retention, and concluded that it costs businesses about one-fifth of a worker’s salary to replace that worker. This includes direct costs such as:   Separation costs (exit interviews, severance pay, higher unemployment taxes); Costs […]

Thumbnail : SEDC Breakfast Leadership Series with Deborah Mackin: Cross-Cultural Teaming

SEDC Breakfast Leadership Series with Deborah Mackin: Cross-Cultural Teaming

Deborah Mackin, author of the Team-Building series, and special guest speaker at SEDC’s Breakfast Leadership Series talks to a packed-room on building cross-cultural, high-functioning teams within organizations

Thumbnail : TALENT MANAGEMENT: Forming an Incubator and Accelerator Program to Foster the Next Generation of Leaders within Your Organization

TALENT MANAGEMENT: Forming an Incubator and Accelerator Program to Foster the Next Generation of Leaders within Your Organization

Next week I present Preparing for Tomorrow’s Talent Gap at the Society for Human Resource Management’s (SHRM) Talent Management Conference in Las Vegas.   I believe this presentation peaked SHRM’s interest because of the humongous challenge that organizations face in the next 5 to 10 years as Baby Boomers fade out, Gen X steps into the role of […]

Thumbnail : Bennington’s Workforce Training Series Gears Up For Second Workshop

Bennington’s Workforce Training Series Gears Up For Second Workshop

WTS Focuses Second Workshop on Employee Fundamentals  The Workforce Training Series will be holding the second of four scheduled workshops on May 10th at the Mount Anthony Country Club.  The second workshop titled, Employee Fundamentals: The Skills for Exceptional Employees, will be presented by Lisa Dunbar of New Directions and will focus on helping employees […]

Thumbnail : The Workplace Accountability Trail Guide

The Workplace Accountability Trail Guide

It’s time to be a trailblazer in your department, team and organization!  As a leader how can you move the ball just a little bit forward and become the leader everyone is expecting you to be?  Finding an effective and long-lasting way to get people to be more accountability under your leadership speaks volumes about your […]

Thumbnail : WORKPLACE CULTURE: 4 Steps to Building a Culture of Accountability in the Workplace

WORKPLACE CULTURE: 4 Steps to Building a Culture of Accountability in the Workplace

Accountability seems to be the focus of most organizations these days.  How do we get employees to take more accountability for their actions?  What can we do, as leaders, to engender a culture of accountability in our workplaces?  Why do some people thrive on accountability, while others avoid it at all costs? Let’s take a […]

Thumbnail : Willette and Harrington Promoted at New Directions

Willette and Harrington Promoted at New Directions

New Directions, an innovative training and workforce development firm, announces the promotion of Penny Willette and Matthew Harrington.  Willette moved from Office Assistant to Office Manager and Harrington moved from Business Development Manager to Director of Business Development and Operations. Willette of Pownal, Vermont was formerly the Office Assistant at New Directions, having come on […]

Thumbnail : EFFECTIVE MEETINGS: Put On Your Yellow Hat and Decrease Meeting Time by 50%

EFFECTIVE MEETINGS: Put On Your Yellow Hat and Decrease Meeting Time by 50%

Guestblogger: Leslie S. Schreiber, M. Ed, is owner of Schreiber Training, a corporate training company designed to decrease stress and increase productivity through improved workplace communication skills. www.schreibertraining.com   Businesses acknowledge the necessity of meetings but struggle with how to make them efficient and meaningful. By implementing a model called “parallel thinking”, meeting time can be […]

Thumbnail : EFFECTIVE MEETINGS: Using 6 Thinking Hats For More Productive Meetings

EFFECTIVE MEETINGS: Using 6 Thinking Hats For More Productive Meetings

The article from New Directions focuses on using the Six Thinking Hats model as a way to get more productive meetings in less time.

Thumbnail : SURVEYING: Beyond SurveyMonkey – Critical Questions To Ask Before Sending Out a Survey

SURVEYING: Beyond SurveyMonkey – Critical Questions To Ask Before Sending Out a Survey

Wiki contends that Survey Monkey had 14 million users in 2012. If you are nodding your head in agreement, you won’t be surprised that since its business launch in 2009, Survey Monkey has become a household name. Here at New Directions, we have been conducting surveys for close to twenty years; everything from designing and […]

Thumbnail : QUALITY MANAGEMENT: What does it require for a local government to be quality-driven?

QUALITY MANAGEMENT: What does it require for a local government to be quality-driven?

As Paul Barowski reflected on his recent discussion with the City of Milwaukee about their ASQ membership, I thought of several key elements that are necessary for quality to take root in city, local or state governments.  It’s also interesting to me that despite finding quality departments routinely in manufacturing, engineering, pharmaceuticals and retail, the […]

Thumbnail : STRATEGY: Focus – Using the 20-Mile March to Maintain Focus in Your Organization

STRATEGY: Focus – Using the 20-Mile March to Maintain Focus in Your Organization

It seems in this day and age with an app for everything, or a new leadership book that tells you how to be great in under 100 pages, or a pithy, quick, 10 step blog (yes we’re guilty of all them too) – we still struggle to move the needle on actually getting anything done.  […]

Thumbnail : Mackin to Present at the National SHRM Talent Management Conference

Mackin to Present at the National SHRM Talent Management Conference

Vermont Woman Business Owner & Leadership Coach Set to Talk at the Society for Human Resource Management Talent Conference in Las Vegas  (Las Vegas, NV) –– Deborah Mackin, founder and principle leadership coach at New Directions, an innovative workforce training and development firm in North Bennington, Vermont, has been chosen to speak at the Society […]

Thumbnail : COACHING: The Benefits of Mentoring, Coaching and Reverse Mentoring for the Future

COACHING: The Benefits of Mentoring, Coaching and Reverse Mentoring for the Future

IBM has more than sixty certified coaches among its ranks. Scores of other major companies have made coaching a core part of leadership development. The belief is that, under the right circumstances, one-on-one interaction with an objective third party can provide a focus that other forms of organizational support simply cannot. Results of a study […]

Thumbnail : TESTIMONIAL: The Value of Deborah Mackin

TESTIMONIAL: The Value of Deborah Mackin

Christopher Quinn of The Vascular Group speaks candidly about Deborah Mackin and why he trusts in her expertise and services.

Thumbnail : TEAMING: Executive Teams and Cross-Cultural Teams

TEAMING: Executive Teams and Cross-Cultural Teams

This week I’ll be speaking to two separate groups about teams:  the Capital Region HR Association on Executive Teams and the Saratoga Economic Development Council on Cross-Cultural Teaming.  Both are looking for ways to improve the functioning of their teams during economic times when the ability to maximize human potential is critical for success.  No […]

Thumbnail : Fluid Teams: A New Type of Team for Today’s Demanding Environment

Fluid Teams: A New Type of Team for Today’s Demanding Environment

There is a new type of team emerging with an entirely different framework called Fluid Teams.  These are experts from disparate functions and geographies who must get a temporary project or task up and running, sometimes with completely different priorities, beliefs and values.

Thumbnail : CUSTOMER SERVICE: Back to the Basics – Principles of Quality Customer Service

CUSTOMER SERVICE: Back to the Basics – Principles of Quality Customer Service

Thinking about my blog topic for this week, I began to search for the newest and most innovative thoughts on customer service. Who has written a new book? Is there a new catch phrase out there? Then I stopped myself. The keys to exceptional customer service are action steps, not gimmicks. What sets you and […]

Thumbnail : Refocusing Your Customer Service Efforts

Refocusing Your Customer Service Efforts

In 2012 only 37% of brands received good or excellent customer experience index scores according to Forrester’s Customer Experience Index. 64% of brands got a rating of “OK,” “poor,” or “very poor” from their customers. Download this article to discover how to build a new customer-centered, relationship-oriented organization that meets the needs of your customers.  This article looks at […]

Thumbnail : SEDC Teaming in Tech Valley with Deborah Mackin – Interview 2

SEDC Teaming in Tech Valley with Deborah Mackin – Interview 2

Deborah Mackin, renowned team-building author and founder/principle leadership coach at New Directions, an employee training and development firm in North Bennington, Vermont, will be speaking on Cross-Cultural Teaming in the Tech-Valley Thursday, March 7, 2013 at Empire State College from 7:30-9:00 am.

Thumbnail : SOCIAL MEDIA: How to Gain Buy In For A Social Media Initiative within Your Organization

SOCIAL MEDIA: How to Gain Buy In For A Social Media Initiative within Your Organization

Social Media isn’t the problem, it’s the solution.  But how do you convince other people of that, especially senior staff? 24% of consumers who had unsatisfactory service interactions shared their experiences through social networks in 2010, a 50% increase over 2009. 50% of consumers give a brand only one week to respond to a question before they stop doing […]

Thumbnail : Team-Building Author to Be Feature of SEDC Breakfast Leadership Series

Team-Building Author to Be Feature of SEDC Breakfast Leadership Series

Team-Building Guru and Leadership Coach Set to Talk at Saratoga Economic Development Corporation Deborah Mackin, renowned team-building author and founder/principle leadership coach at New Directions, an employee training and development firm in North Bennington, Vermont, will be speaking on Cross-Cultural Teaming in the Tech-Valley Thursday, March 7, 2013 at Empire State College from 7:30-9:00 am. To […]

Thumbnail : Are We Compatible?  Using the MBTI Personality Assessment with Couples

Are We Compatible? Using the MBTI Personality Assessment with Couples

One of the fascinating things about couples is how frequently they are attracted to their opposites.  In so many ways, it’s as if they are trying to complete the whole picture between two people. Yet, it’s also what creates the tension and disagreements as the couple works out the relationship details. We have a couple […]

Thumbnail : Your Personality at Work Guidebook

Your Personality at Work Guidebook

60-80% of all difficulties in organizations stem from strained relationships with employees. 85% of workplace dismissals in the US are due to personality conflicts. Because your people are your number one resource, it often means many personalities working together in the same office.  This can lead to great collaboration, as much as difficult conflicts and misunderstood communications.   […]

Thumbnail : CONFLICT MANAGEMENT: The Manager As Conflict Mediator

CONFLICT MANAGEMENT: The Manager As Conflict Mediator

When faced with the job duty of “maintaining harmonious relationships,” many managers and supervisors in my workshops either: (a) chuckle, (b) groan or (c) sigh. So, when “handling drama in the workplace,” or in other words, “dealing with workplace conflict” was one of the top challenges in my supervisory workshop last week, I was not […]

Thumbnail : GENERATIONS IN THE WORKPLACE: Harrington Speaks with ASTD about the Millennial Worker

GENERATIONS IN THE WORKPLACE: Harrington Speaks with ASTD about the Millennial Worker

Vermont ASTD had a chance to catch up with keynoter Matt Harrington prior to his keynote address on engaging the millennial generation on January 31, 2013 at The Professionals Collaborative Networking Event in South Burlington, VT.  

Thumbnail : Harrington, Subject Matter Expert on the Millennial Generation, Spoke to a Packed Room of Professional Organizations

Harrington, Subject Matter Expert on the Millennial Generation, Spoke to a Packed Room of Professional Organizations

The Professionals Collaborative Learns About the Millennial Generation Matthew Harrington, Performance Strategy Consultant at New Directions, a workforce training and development firm in North Bennington, Vermont spoke at The Professionals Collaborative’s January networking event, Thursday January 31, 2013 at the Double Tree Hotel Williston Road South Burlington, VT. The presentation, titled, “How to Excite, Engage, […]

Thumbnail : TEAMING: Hybrid Teams and Why They Gain Greater Engagement, Idea Generation and Buy-In For Decisions

TEAMING: Hybrid Teams and Why They Gain Greater Engagement, Idea Generation and Buy-In For Decisions

Lisa and I were discussing a team training recently for a highly technical organization when an interesting dilemma emerged.  They call their project teams, teams; they call their project leaders, team leaders.  Yet, the amount of actual teamwork going on is minimal.  The team is accountable to the team leader; the team leader makes all […]

Thumbnail : QUALITY MANAGEMENT: What Is Quality

QUALITY MANAGEMENT: What Is Quality

In this month’s ASQ blog, Paul Borawski asks us to consider how we define quality.  Do we have a single declarative definition, or one that is multi-faceted?  Does it change based on whether we’re talking about product quality or service quality? Immediately, I recalled a video from years back of Phillip Crosby on a Scottish […]

Thumbnail : GENERATIONS: How to Excite and Engage the Millennial Generation to Join Your Nonprofit Association

GENERATIONS: How to Excite and Engage the Millennial Generation to Join Your Nonprofit Association

Next week I present at The Professionals Collaborative (TPC) January meeting on how to excite, engage and motivate the millennial generation specifically in an association/non-profit world.  This is a group of organizations that represent many of the associations or non-profits in the workplace development field.  It being a new year, I thought it would be […]

Thumbnail : PERSONALITY: The Word of 2013 – Choice

PERSONALITY: The Word of 2013 – Choice

I caught the opening of the Dr. Phil show on New Year’s Day. He asks the crowd, “Are you smart? Don’t be shy,” he says. Again, he asks, “Are you smart people?” Of course, many heads in the audience nod “yes.” Then he hammers home, “If you are so smart, why do you make such […]

Thumbnail : Mackin to Present at Vermont Women’s Leadership Conference in 2013

Mackin to Present at Vermont Women’s Leadership Conference in 2013

Vermont Woman Business Owner & Leadership Coach Set to Talk at the Vermont Women in Higher Education’s 2013 Women’s Leadership Conference Deborah Mackin, founder and principle leadership coach at New Directions, a workforce development firm in North Bennington, Vermont has been chosen to speak at Vermont Women in Higher Education’s 2013 Women’s Leadership Conference. The conference […]

Thumbnail : STRATEGY: How Strong Shared Values Will Transform the 2013 Organization

STRATEGY: How Strong Shared Values Will Transform the 2013 Organization

Last month I was working with a great management team in a small plant that is part of a larger Fortune 500 business.  We were exploring how to re-energize a teaming initiative that had started years before, but took a pause after some staffing changes had occurred.  I had interviewed a number of employees about […]

Thumbnail : For Holiday Season Innovative Firm Uses eBook Download to Raise Money for Sandy Victims

For Holiday Season Innovative Firm Uses eBook Download to Raise Money for Sandy Victims

New Directions, an employee training and development firm in North Bennington, Vermont has released a five dollar eBook, what they call a Toolkit, on their website this holiday season with proceeds going to Superstorm Sandy victims.

Thumbnail : Now Available: The Amazing, One-of-a-Kind, Super-Collaborative Holiday Recipe Toolkit!

Now Available: The Amazing, One-of-a-Kind, Super-Collaborative Holiday Recipe Toolkit!

This is the time of year where giving is just as important as receiving.  As many of you know, we’ve spent the last month collecting holiday recipes from staff, clients, fans and friends to create a Holiday Recipe Toolkit that can be purchased for $5 with proceeds going to charity. After Superstorm Sandy hit the east coast […]

Thumbnail : New Directions’ The Best of 2012 in Leadership and Employee Development

New Directions’ The Best of 2012 in Leadership and Employee Development

  COMMUNICATION SKILLS Building Communication Skills Within Our Leaders [Guidebook]   Cross Cultural Understanding [Article]    PowerPoint Isn’t Dead But Your Presentation May Be [Article] Today’s Needed Leadership Skill – Lowered Defensiveness [Blog]   The Do’s and Don’ts of Body Language in Public Speaking [Blog] 12 Communication Blunders That Can Trip up Managers [Blog] MEETING AND FACILITATION SKILLS Still […]

Thumbnail : Bennington rolls out work force training  I  Rutland Herald

Bennington rolls out work force training I Rutland Herald

Thumbnail : LEARNING: Strategic Tuition Assistance for a Changing Workplace

LEARNING: Strategic Tuition Assistance for a Changing Workplace

Guestblogger Kyle Lagunas:  A HR Analyst at Software Advice – an online resource for reviews and comparisons of talent management and learning management software, Kyle is a millennial and tech enthusiast who focuses on forward-thinking best practices and compelling conversations in the world of work. While there are many potential benefits of tuition assistance programs (or […]

Thumbnail : TRAINING: State of the Training and Development Industry

TRAINING: State of the Training and Development Industry

Each year we look forward to the release of the ASTD State of the [Training] Industry report which cites trends and statistics on employee development.  Many of our clients use this data to help benchmark their own efforts, and to forecast trends for the future. The 2011 report, based on a diverse sampling of 461 […]

Thumbnail : QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

QUALITY MANAGEMENT: Building an Elevator Speech for Quality Using the 5Ps Model

In his November blog, Paul Borawski makes reference to having the “elevator speech” ready to go when it comes to talking about quality.  We thought our contribution to November World Quality Month (#WQM12) might be to help people construct their elevator speeches in a way that’s easy to remember and engages other people. At New […]

Thumbnail : Want to help us with our next toolkit?  Send us your best holiday recipes!

Want to help us with our next toolkit? Send us your best holiday recipes!

  So what is New Directions going to do THIS holiday season?? A video? A cartoon? A creative holiday card? It seems like every year we ratchet up the fun and the creativity and this year is no different.  Except, this year we need YOUR help!  We are putting together another one of our popular […]

Thumbnail : TRAINING: Why Employee Training and Skill Development Is The Number One Way To Retain Employees

TRAINING: Why Employee Training and Skill Development Is The Number One Way To Retain Employees

According to the American Management Association, the cost of hiring and training a new employee can vary from 25 to 200% of annual compensation.  The turnover cost for an employee can be 15%, which means it costs $2,500 to lose an $8/hour employee – the more the employee earns the more it costs to replace […]

Thumbnail : Workforce Training Series to Kick Off in Bennington, VT

Workforce Training Series to Kick Off in Bennington, VT

A collaborative effort to ensure area workforce training and development. New Directions, a training and development firm in southern Vermont has partnered with area businesses, the Bennington Economic Development Task Force, the Workforce Investment Board and the Town of Bennington to offer convenient and affordable employee training to the Bennington area in a new program known as […]

Thumbnail : MEETING SKILLS: Still Tolerating Bad Meetings? Maybe One of These Baker’s Dozen Will Get You Back on Track

MEETING SKILLS: Still Tolerating Bad Meetings? Maybe One of These Baker’s Dozen Will Get You Back on Track

In a July 2012 Forbes article, Erika Andersen explores why people continue to tolerate “bad” meetings. She goes on to say that if employees only understood the expense involved, they would see the bottom-line importance of improving each and every meeting they attend. She uses this comparison: “I’ll bet you anything if the leader of […]

Thumbnail : WORKPLACE PERSONALITY: When Workplace Personalities and Change Initiatives Collide

WORKPLACE PERSONALITY: When Workplace Personalities and Change Initiatives Collide

This article focuses on the concept that while it’s certainly important to study change management strategies, we often neglect the mix of personality preferences in a change initiative and their impact on its success.

Thumbnail : LEADERSHIP: 13 Leadership Skills the Next U.S. President Has To Have

LEADERSHIP: 13 Leadership Skills the Next U.S. President Has To Have

Today is Election Day in the U.S. and we thought it would be timely to address some of the leadership requirements of any Chief in any office.  As we go to the polls and elect our next president, we want him to know that there are key leadership skills he needs to have and/or build […]

Thumbnail : QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

QUALITY MANAGEMENT: The Need for Humanity Within the Quality Industry (from ASQ conference)

Last week Deb and I had the opportunity to present at the 59th annual ASQ North East Quality Council Conference in Mansfield, Mass.  We presented on the idea of putting together a Quality Days event for staff and what the step-by-step approach would be for others to facilitate such an event.  The two-day conference was […]

Thumbnail : CONFLICT RESOLUTION:  How To Get Along With Others – A New Spin on Workplace Conflict

CONFLICT RESOLUTION: How To Get Along With Others – A New Spin on Workplace Conflict

In June 2012, Healthy Companies International surveyed 2,700 employees from its in-house database of senior managers, HR executives and C-suite leaders to examine employee perceptions of 20 specific manager behaviors. In one of the two lowest behaviors, just 59% of employees said their boss dealt capably with workplace conflicts. “Conflict occurs in every organization,” said […]

Thumbnail : QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

QUALITY MANAGEMENT: Using the Star Point Structure to Increase the Value of Quality

This month the ASQ leadership is asking, “How do you increase the value of quality in organizations beyond what is traditionally thought of as a quality function?”  The question is framed by ASQ CEO Paul Borawski’s participation in a brand new organization called The Smart New Manufacturing Coalition.  Ironically, we believe the answer to the […]

Thumbnail : STRATEGY: The Rise of Collaborative Partnerships in 2013

STRATEGY: The Rise of Collaborative Partnerships in 2013

Recently we were approached by a local economic developer and a concerned employer from our community.  One of the glaring issues the two parties were seeing in the local community was a dire need to offer basic supervisory and management skills to local employers.  This is nothing really new as building fundamental managerial skills is […]

Thumbnail : New Directions Certified as a Women’s Business Enterprise

New Directions Certified as a Women’s Business Enterprise

New Directions, Inc. received national certification as a Women’s Business Enterprise by the Center for Women & Enterprise, a regional certifying partner of the Women’s Business Enterprise National Council (WBENC). WBENC’s national standard of certification implemented by the Center for Women & Enterprise is a meticulous process including an in-depth review of the business and site […]

Thumbnail : COACHING: The 3 Types of People You Need In Your Dynamic Support Team

COACHING: The 3 Types of People You Need In Your Dynamic Support Team

Michael Bungay Stanier in his book, Do More Great Work is clear when he says, “Doing Great Work by yourself means it’s not Great Work.” He goes on to say, “To get the job done, we all need support from those around us – family, friends, and colleagues. “  For many of us that can […]

Thumbnail : Building Communication Skills Within Our Leaders

Building Communication Skills Within Our Leaders

85% of professionals say effective communication is extremely important for strong leadership, with nearly half saying it is the #1 defining characteristic in all of leadership. And yet only 33% of employees say that they are satisfied with their leadership’s communication. We’ve put together the solution with our communications guide that focuses on best tips, tactics, and tools to help leaders.

Thumbnail : Train-the-Trainer Certificate Workshop

Train-the-Trainer Certificate Workshop

Looking to cut your training costs? Needing results with your learning program? Our train-the-trainer workshop certifies trainers in adult learning theory, workshop design, and presentation skills. More and more organizations are finding it cost effective to build in-house training teams and purchase scripted modules that are “ready to go.” We have now launched over a […]

Thumbnail : EMOTIONAL INTELLIGENCE: The Presence of EQ within your Employees

EMOTIONAL INTELLIGENCE: The Presence of EQ within your Employees

This article focuses on the concept that self-confidence, self-awareness, self-control, commitment and integrity not only create more successful employees but also more successful organizations.

Thumbnail : The Case for Great Soft Skills Training

The Case for Great Soft Skills Training

In a recent Robert Half International Survey which was taken by more than 2,300 professionals worldwide, 73% of participants thought training was the number one way to increase workplace retention. Soft Is Actually Hard In the same respect we’ve recently come across these numbers as they relate to soft skills in the workplace. We tend […]

Thumbnail : EBOOK – 5 Things That Make a Great Consultant

EBOOK – 5 Things That Make a Great Consultant

Companies follow the talent. In this age of “hyperspecialization,” partnerships and result-oriented projects, consultants can offer a great array of talent, resources, and insight that organizations are scrambling to find.  The key is to be a GREAT consultant.  What does it take?  How do you build the lasting relationships that define your consultancy?  Putting together our 28 […]

Thumbnail : PERSONALITY: The Impact of Personality on Workplace Accountability and Responsibility

PERSONALITY: The Impact of Personality on Workplace Accountability and Responsibility

I recently was working with an organization to clarify the responsibility of leadership in relationship to strategic thinking, project management and functional management.  We used the classic RASCI chart to detail who was Responsible, Accountable, expected to Support, Consulted and Informed on numerous tasks and responsibilities. The goal was to help leadership within the organization […]

Thumbnail : QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

Long ago Philip Crosby said (and I paraphrase here), “There’s no such thing as good quality or bad quality, there is just quality.  Something either is quality, or it’s not.”  He went on to suggest that quality is defined as “conformance to requirement.”  What would Phillip Crosby and other quality gurus say today about quality […]

Thumbnail : TIME MANAGEMENT: The Newest, Coolest Time Management App: YOU

TIME MANAGEMENT: The Newest, Coolest Time Management App: YOU

Download our article building a time management philosophy that doesn’t focus so much on the newest, coolest app but how to discipline yourself to build an effective time management strategy, philosophy and goal.

Thumbnail : PRESENTATION SKILLS: PowerPoint Isn’t Dead But Your Presentation May Be

PRESENTATION SKILLS: PowerPoint Isn’t Dead But Your Presentation May Be

Download our recent article to learn the new design and delivery techniques of presenting.

Thumbnail : Time Management In A Complex And Demanding World Workshop

Time Management In A Complex And Demanding World Workshop

The average worker gets interrupted every 8 minutes and a person with a cluttered desk spends on average 1.5 hours per day looking for things. In our time-pressed work, learning how to manage multiple priorities is critical to success. The learner will be able to: Understand the four components of “time” Employ tricks for expediting […]

Thumbnail : TIME MANAGEMENT: Time Management and Getting More of What You’ve Got

TIME MANAGEMENT: Time Management and Getting More of What You’ve Got

Sometimes it flies, sometimes it crawls, but it always passes inexorably. We mark it, save it, waste it, bide it, race against it. We measure it incessantly, with a passion for precision that borders on the obsessive. Time is so vitally enmeshed with the fabric of our existence and yet we’re not always good at […]

Thumbnail : TIME MANAGEMENT: The Newest, Coolest Time Management App: YOU!

TIME MANAGEMENT: The Newest, Coolest Time Management App: YOU!

Are you ready for the new iphone 5? Have you seen all the new apps? Did you catch the recent Fast Company story about the “5 apps to Help You Swing Back into the Productivity Mode?” It seems like there are more and more resources to help us manage our time better – books, articles, […]

Thumbnail : PRESENTATION SKILLS: PowerPoint Isn’t Dead, But Your Presentation May Be

PRESENTATION SKILLS: PowerPoint Isn’t Dead, But Your Presentation May Be

Over the past year I’ve had the pleasure (and job) to go to a couple of different conferences (Entrepreneur Magazine, Fast Company’s Innovation Uncensored, Hubspot’s Inbound Marketing to name a few).  Being in the training and development field, one of the many great take-aways for me professionally has been to see the new innovative ways […]

Thumbnail : CONFLICT RESOLUTION:  The Fear vs. Opportunity Approach When Working With Unions

CONFLICT RESOLUTION: The Fear vs. Opportunity Approach When Working With Unions

Teachers in the nation’s third-largest school district went on strike Monday morning after negotiations for a new contract collapsed, giving some 350,000 students an unexpected day off but leading to frustrations among parents and indications that a settlement may not be close.  Chicago Public Schools and the union representing teachers have been embroiled for months […]

Thumbnail : No Regrets: Guestblogger Chris Guldner Reflects on the Lessons of Stephen R. Covey

No Regrets: Guestblogger Chris Guldner Reflects on the Lessons of Stephen R. Covey

  Stephen R. Covey may be one of the most settled souls in the universe. He died on July 16 at the age of 79. Ironically this was one year short of a key milestone he taught others to look forward to. Although his ship might not have reached that major port in his life’s […]

Thumbnail : CONFLICT RESOLUTION: Shifting People from Positions to Interests

CONFLICT RESOLUTION: Shifting People from Positions to Interests

As a manager, supervisor and certainly, HR professional, you may find yourself right smack in the middle of mediating employee conflicts. By the time they reach you, tempers are flared and each person is firmly dug into a hard line of “I will only….” or “I won’t,” and “He must…” or “She had better….” language. […]

Thumbnail : STRATEGY: Developing Business During Changing and Chaotic Times

STRATEGY: Developing Business During Changing and Chaotic Times

“The best way to predict your future is to create it,” said management guru Peter Drucker.  We are indeed living in chaotic times full of rapid change and dramatic disruption.  Just ask anyone with a business, service or product and the game has only become harder, more stressful and unstable.  What used to be a […]

Thumbnail : A New Certification for Leadership Firm New Directions

A New Certification for Leadership Firm New Directions

Mackin Completes Certification in the MBTI Step II Deborah Mackin, Founder/President and Principal Performance Strategist for New Directions, Inc. of North Bennington, Vermont completed certification to administer the Myers-Briggs Type Index Step II, an advanced capability in the use of the personality tool.   The Myers-Briggs Type Index (MBTI) is an assessment designed to measure psychological […]

Thumbnail : QUALITY MANAGEMENT: The Role Habits Play in Building a Quality Culture

QUALITY MANAGEMENT: The Role Habits Play in Building a Quality Culture

There has been so much research done in neuroscience in the past fifteen years that experts have a much better understanding of how the brain functions when it comes to decision making – even as it relates to growing a quality culture. Years ago we believed that information coming into the brain was automatically handled […]

Thumbnail : Building a Process-Efficiency Mindset Workshop

Building a Process-Efficiency Mindset Workshop

You may wish that sometimes you could do it all yourself — just so it would get done right —but truthfully that’s unrealistic. This workshop will help you to get others to see the inefficiencies in their processes and have a continuous improvement mindset. The learner will be able to: Build a continuous improvement mindset […]

Thumbnail : Best Strategies For Leading Organizational Change During Chaotic Times

Best Strategies For Leading Organizational Change During Chaotic Times

According to a 2012 survey 73% of revenue growing and profitable organizations did so because they excelled at managing change.  A 2003 Change Management Best Practice study reported that only 1/3 of change teams used a formal management tool, but of the the ones who did those teams showed an ROI of 143% Change is […]

Thumbnail : Organizational Renewal When Change Has Failed In The Past Workshop

Organizational Renewal When Change Has Failed In The Past Workshop

The dissatisfaction with status quo has been established, the vision is compelling, and yet, when it comes to examining how the organization needs to transform to meet the future, your group struggles.  Sound familiar?  Perhaps your group is dealing with some “residual” resistance from previous poorly-managed change initiatives. This workshop looks at how an organization […]

Thumbnail : Best Strategies for Helping Yourself Handle Change Successfully Workshop

Best Strategies for Helping Yourself Handle Change Successfully Workshop

The only constant is change.  This workshop targets the individual and how he/she deals with change personally. This session will help individuals understand the effects of change, steps to progress through change and help them build crucial characteristics for dealing with change in the future. You may find yourself having trouble sleeping, picking fights with […]

Thumbnail : The Millennial To Manager Challenge Workshop

The Millennial To Manager Challenge Workshop

Over 60% of employers say that they are experiencing tension among employees from different generations.

Thumbnail : The Manager To Millennial Challenge Workshop

The Manager To Millennial Challenge Workshop

Millennials will make up 50% of the workforce in the next 10 years and yet they’ve been called “one of the hardest generations to work with.

Thumbnail : Preparing for Tomorrow’s Talent Gap Workshop

Preparing for Tomorrow’s Talent Gap Workshop

The gap in organization’s talent is coming if it isn’t already here. Baby Boomers are retiring at the staggering rate of 6,000 a day and with them, a great wealth of knowledge and talent.

Thumbnail : Facilitated Strategic Planning Workshop

Facilitated Strategic Planning Workshop

Strategic planning skills may be one of the best-kept secrets in today’s work world.  Everybody in management is talking about it, most management job descriptions call for it, but how many really know what it means and how to DO it? Give yourself, as well as your organization, an extra edge by learning these robust […]

Thumbnail : Best Strategies For Helping Staff Handle Change Workshop

Best Strategies For Helping Staff Handle Change Workshop

The only constant is CHANGE – we all know it and we all struggle to handle it.  During the turbulent days we’re facing, it’s best to have a strategy for helping your staff handle whatever ups and downs come their way.

Thumbnail : The MBTI and Your Leadership Team Workshop

The MBTI and Your Leadership Team Workshop

The MBTI is the most well-known personality instrument.  This training takes Type to a new level, examining your leadership team’s strengths and “hot spots” when planning, solving problems, making decisions and managing change.  The team will leave the training with clear actions for performance improvement.

Thumbnail : Effective Group Facilitation Workshop

Effective Group Facilitation Workshop

Experts suggest that facilitation skills will be an absolute “must have” competency for leaders, whether leading a small group or large project team.  This training teaches the 5 Key Steps for Effective Facilitation with hands-on practice in the session.

Thumbnail : Conflict Mediation Workshop

Conflict Mediation Workshop

Caught in the middle of a conflict?  Not sure how to mediate conflicts between others on your team?  Conflict is a normal part of work life and experts say it typically happens every 20 minutes.  This training equips managers and supervisors to react effectively when conflicts occur.

Thumbnail : QUALITY MANAGEMENT: Building a Process-Efficiency Mindset

QUALITY MANAGEMENT: Building a Process-Efficiency Mindset

Thumbnail : CULTURAL UNDERSTANDING: Cross Cultural Understanding

CULTURAL UNDERSTANDING: Cross Cultural Understanding

93% of communication is in tone and body language, and therefore a large source of cross cultural miscommunication.  Likewise, people with little cultural understanding struggle with the differences they experience related to others from another culture. Deep inside many of us is a belief that relating to a person from another culture should be easy. When it […]

Thumbnail : CONFLICT RESOLUTION: The Most Difficult Workplace Situation

CONFLICT RESOLUTION: The Most Difficult Workplace Situation

  Some people suggest that there is a conflict every 20 minutes in the modern workplace. Those are just the ones we see. What about all the conflicts that are under the surface or gossiped about behind closed doors? It used to be that managers or supervisors were expected to resolve all the conflicts, but […]

Thumbnail : COMMUNICATION SKILLS: Today’s Needed Leadership Skill – Lowered Defensiveness

COMMUNICATION SKILLS: Today’s Needed Leadership Skill – Lowered Defensiveness

“I didn’t understand what I was supposed to do.”  “It looks fine to me.” “I did exactly what you told me to do.” “You never told me I needed to do…..” “What right do you have to criticize what I do?” “The blame really lies with your area, not mine.” Any of these sound familiar? […]

Thumbnail : BEHAVIORAL MANAGEMENT: The Power of Habit to Determine Our Behavior

BEHAVIORAL MANAGEMENT: The Power of Habit to Determine Our Behavior

As leaders there’s always one behavior or another we’re trying to shape or change in others.  What about the chronic latecomer, the constant complainer and the time management challenged? We attempt to give constructive feedback, help them set bodacious goals or focus on teamwork and continuous improvement. Sometimes it clicks; sometimes it doesn’t. What’s fascinating […]

Thumbnail : BUSINESS DEVELOPMENT: Transformational Marketing and Why Your Next Initiative Needs Some Visual Help!

BUSINESS DEVELOPMENT: Transformational Marketing and Why Your Next Initiative Needs Some Visual Help!

The other week I was having a conversation with someone and they brought up that much of the learning and development field is moving from a transactional basis to a transformational basis, that is to say from merely a pay for this and get that business model to how will this benefit the overall strategy […]

Thumbnail : STRATEGY: The Dangers and Remedies for Groupthink

STRATEGY: The Dangers and Remedies for Groupthink

While William Whyte, Jr. coined the term, “Groupthink” in 1952 in Fortune magazine, Irving Janis, a research psychologist, in 1971, defined it as “…the mode of thinking that persons engage in when concurrence-seeking becomes so dominant in a cohesive ingroup that it tends to override realistic appraisal of alternative courses of action.” There are historically tragic […]

Thumbnail : TEAMING: Teaming in a Virtual Environment

TEAMING: Teaming in a Virtual Environment

Work is now in the virtual network, not in the office.  The network becomes the place of work, of value creation, of communication, of management, and to some extent social intercourse.  Logging on is not just another activity, but a signal of your arrival in the electronic workplace.

Thumbnail : CHANGE MANAGEMENT: Is Residual Resistance Killing Your New Change Initiative?

CHANGE MANAGEMENT: Is Residual Resistance Killing Your New Change Initiative?

We have often mentioned David Gleicher’s change formula – D X V X F > R – as an important sequencing of tasks when building a change initiative.  When so many leaders jump into the F – First Steps – without building the D (Dissatisfaction with Status Quo and Case for Change) or the V […]

Thumbnail : QUALITY TUESDAY: The Intersection of Quality and Social Responsibility

QUALITY TUESDAY: The Intersection of Quality and Social Responsibility

I received a preliminary look at Paul’s July blog on The Intersection of Quality and Social Responsibility while vacationing in Maine.  It gave me the opportunity to sit around the table with friends and relatives and ask a very different set of people the question, “How are we making the case for quality and social […]

Thumbnail : New Directions: Yesterday, Today, and Tomorrow

New Directions: Yesterday, Today, and Tomorrow

Yesterday, the team at New Directions celebrated our 28th “birthday” of being in business. Long have I heard the stories of how my mother, Deb, started the business – out of her spare bedroom with a $500 loan from her mother, that from small beginnings emerged an international resource for human development. I usually think […]

Thumbnail : 28th Anniversary Video – Still Going In New Directions

28th Anniversary Video – Still Going In New Directions

Employee training and development firm New Directions of North Bennington, Vermont celebrates its 28th year of business on July 18th 2012. The firm was started in 1984 by Deborah Mackin.  

Thumbnail : The Millennial/Gen-X Conflict: Why They’re Different, How They’re Alike, and What We Can Do To Get Them Working Together

The Millennial/Gen-X Conflict: Why They’re Different, How They’re Alike, and What We Can Do To Get Them Working Together

Unlike the size of baby boomers (80 million) and millennials/Gen-Y (78 million), Gen-X has just 46 million members, making it a dark-horse demographic. This can cause great tension and a challenge for organizations as the Boomers fade and Gen-x and Millennials look to fill the ranks. The looming issue for our workforce and our organizations […]

Thumbnail : WORKPLACE TRUST: 7 Principles for Raising Organizational Trust Levels

WORKPLACE TRUST: 7 Principles for Raising Organizational Trust Levels

Last month, I explored the effects of a lack of trust in an organization on the success of change initiatives and left you with the question: So, what if you are an organization that botched the last change initiative or perhaps now recognize that you don’t have a trusting environment, and are trying to launch […]

Thumbnail : GENERATIONS IN THE WORKPLACE: The Manager to Millennial Challenge – Key Initiatives to Start a Healthy, Productive Workplace Relationship:

GENERATIONS IN THE WORKPLACE: The Manager to Millennial Challenge – Key Initiatives to Start a Healthy, Productive Workplace Relationship:

This is part of our “Designed To Win” series on the millennial workforce.  Full disclosure: I am a millennial. This past week I had the opportunity to be a guest speaker at the Northern New England Center for Financial Training’s annual banquet.  While sitting at the table waiting to give a 20 minute talk on […]

Thumbnail : CONFLICT RESOLUTION: The Price of Passive-Aggressive Conflict in the Workplace

CONFLICT RESOLUTION: The Price of Passive-Aggressive Conflict in the Workplace

Let’s face it, nobody likes conflict.  While it may momentarily get our juices flowing, most of us walk away very distressed when we’re in a conflict at work.  It keeps going around and around in our heads as we try to process all the various things we might have said.  Experts suggest that there is […]

Thumbnail : QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

  The suggestion that some CEOs focus exclusively on product when thinking about quality is exhibited in the lack of support given to quality, both in terms of sufficient staffing and when quality leaders have to exert their responsibility and stop the release of a product.  At that moment of intensity, will the CEO support […]

Thumbnail : WORKPLACE TRUST: Trust’s Effect On Successful Change Initiatives and 4 Trust Breakers

WORKPLACE TRUST: Trust’s Effect On Successful Change Initiatives and 4 Trust Breakers

Recently I conducted a workshop on Building Trust and Credibility for two different groups within the same organization. The training topic was chosen by management, though they did have the option of attending a different seminar. To my surprise, the two groups had polar reactions to the subject. One group was excited about the topic and […]

Thumbnail : GENERATIONS IN THE WORKPLACE: Managing the Millennial Employee Continuum

GENERATIONS IN THE WORKPLACE: Managing the Millennial Employee Continuum

This is part of our “Designed To Win” series on the millennial workforce. Full disclosure: I am a millennial.  A couple weeks ago we wrote about two types of millennial workers: the ones that fit “every negative stereotype” and the “connector” millennial, ready to progress in the work world.  Well, some called foul at the […]

Thumbnail : Team-Building Samples Kit

Team-Building Samples Kit

A companion piece to Mackin’s best-selling Team-Building Tool Kit, this Samples Kit provides all the agendas, protocols, charts, assessments and tools to launch a functional team.  These samples have helped team-based organizations such as Coca-Cola, Sanofi Pasteur, Delta Faucet, and Knolls Atomic Power Laboratory reach a high-performance platform of teaming within their industry.

Thumbnail : The Team-Building FAQ Guide

The Team-Building FAQ Guide

New Directions and Deborah Mackin have been working with teams for nearly three decades.  Named by many as “the authority on workplace teams” because of our many years in the profession, we have put together a Frequently Asked Questions Guide to help you build your workplace teams.

Thumbnail : Skinny-Mini Meeting Tool Kit

Skinny-Mini Meeting Tool Kit

The skinny on meetings is that we’re not that good at them.  Do you go to meetings and tend to sit around listening to endless information sharing rather then problem solve?  Do you attend meetings that lack structure, roles or accountability?  Do you walk out of meetings wishing you felt more productive or clear on the objective? It can be frustrating, but […]

Thumbnail : Quality Problem-Solving Tool Kit

Quality Problem-Solving Tool Kit

Built from nearly three decades of working in quality-focused industries, this tool kit takes the best tools applied in organizations such as Coca-Cola, Sanofi Pasteur, Delta Faucet, Crane Currency, the U.S. Navy and Knolls Atomic Power Laboratory, and puts it into a manageable 15-page guide. Reach peak high quality performance by downloading today!

Thumbnail : Innovative Leader Guide

Innovative Leader Guide

Based on 28 years of partnering with some of the world’s leading organizations, as well as a keen insight from our on-the-ground experts, this compilation of writings discusses what is critical for innovation in every industry and what it will take for organizations to build the next generation of leadership excellence.

Thumbnail : Fluid Teams – a New and Emerging Structure within the Teaming Continuum

Fluid Teams – a New and Emerging Structure within the Teaming Continuum

At the 2008 Olympics, Beijing built what has become known as the Water Cube to house many of the swimming competitions of the 2008 games including diving and synchronized swimming. In July 2003, the Water Cube design was chosen from 10 proposals in an international architectural competition for the aquatic center project. The Water Cube was specially designed and […]

Thumbnail : NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills, Part II

NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills, Part II

In Part I, we explored the beliefs needed to drive assertive behavior and I encouraged you to take our assertiveness survey as a way of reflecting on your current communication patterns and level of assertiveness. If you are like many, you may have found that you weren’t as assertive as you’d like to be, particularly […]

Thumbnail : Why "Connector” Millennial Employees Need "Adaptive” Managers In Order To Survive

Why "Connector” Millennial Employees Need "Adaptive” Managers In Order To Survive

This is part of our “Designed To Win” series on the millennial workforce. Full disclosure: I am a millennial. Every generation experiences what is known as “shared sense-making.”  It is the process in which individuals within a generation jointly interpret their environment and create collective narratives from which they derive meaning.  This process, through the […]

Thumbnail : QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

The day after Paul Borawski, ASQ CEO, posted his blog on The Government/Quality Puzzle and noted that government should be seen as an “essential force of change for quality….through purchasing policy, public policy and use of (or lack of use) quality in the management of government,” the headliner story broke on TSA’s failure to distribute […]

Thumbnail : NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills Part I

NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills Part I

If you are like many new supervisors, you got promoted because of your job knowledge and technical ability. While some of you may have been recognized for your communication skills, others may find that your promotion requires a whole new level of expertise. Just recently, one new supervisor asked me quite openly, “Based on all […]

Thumbnail : MILLENNIALS IN THE WORKPLACE: The 7 Famous People That Motivate Millennials

MILLENNIALS IN THE WORKPLACE: The 7 Famous People That Motivate Millennials

Part of our Designed To Win series on the millennial workforce For many of us, motivation comes from larger-than-life characters that embody what we all hope to attain someday.  Being a millennial, the generation born between the years of 1980-2000, it’s not hard to observe our complete fascination with the ‘celebrity factor.’ Born into an […]

Thumbnail : QUALITY TUESDAY: What Makes Quality Professionals Happy or Unhappy on the Job

QUALITY TUESDAY: What Makes Quality Professionals Happy or Unhappy on the Job

When ASQ CEO Paul Borawski asked this month what makes quality professionals happy or unhappy on the job, I immediately thought of sharing some of the important factors that influence job happiness for everyone.  Most of these insights are directly from the work of Frederick Herzberg, a motivational theorist who introduced important research in the […]

Thumbnail : COMMUNICATION SKILLS: The Do's and Don'ts of Body Language in Public Speaking

COMMUNICATION SKILLS: The Do's and Don'ts of Body Language in Public Speaking

If I were to ask you, of all the time you put into preparing a speech, presentation or any other public speaking event, how much of that time is spent on practicing and preparing your body language, most would say very little. The majority of your time would be spent on preparing the content for […]

Thumbnail : Management and Supervision Skills: Focusing on Collaboration

Management and Supervision Skills: Focusing on Collaboration

    Collaboration is working together to achieve a goal. In business, it is seen as a way of coordinating different ideas from numerous people to generate a wide variety of knowledge to achieve strategic objectives (wiki). I like how that sounds. I’ve been watching a lot of cooking shows lately, Everyday Italian, in particular. […]

Thumbnail : Teaming in the Workplace: Building a Team That is "Great By Choice"

Teaming in the Workplace: Building a Team That is "Great By Choice"

We’ve been helping organizations implement teams for nearly three decades, with quite frankly, mixed results.  While the approach for designing a high-performance workplace is quite well known, the variables that influence success are often not recognized or given the importance necessary for success. I recently finished Jim Collins and Morton Hansen’s book, Great By Choice, […]

Thumbnail : MILLENNIALS: Designed To Win – How the Millennial Worker Will Usher In a New Workforce Designed To Win

MILLENNIALS: Designed To Win – How the Millennial Worker Will Usher In a New Workforce Designed To Win

A blog series written by a millennial To the millennials: You were designed to win.  The cells of your body, the synapses of your brain, the muscles in your arms and legs, the consciousness of your soul, the interactions you have with others – all of these were specifically manufactured for you to win. They […]

Thumbnail : QUALITY TUESDAY: How To “Sell” Quality

QUALITY TUESDAY: How To “Sell” Quality

ASQ CEO Paul Borawski asked us to comment on the question, “How do you “sell” quality to decision makers?”  While everyone theoretically believes in the importance of quality, there are times when the demands of the customer cause the focus to shift to speed and cost.  Probably many quality heads of departments have been asked […]

Thumbnail : 10 Tips to Becoming a Better Business-Team Coach: From Supervisor to Mentor

10 Tips to Becoming a Better Business-Team Coach: From Supervisor to Mentor

My recent work with a traditional organization looking to become team-based has afforded me the opportunity to dig deeper into the role of the coach and its importance in the operation of a team. During a transition like the one above, the title of coach can many times be seen as symbolic, as in just […]

Thumbnail : CHANGE: 10 Tips for Supervisors and Managers To Renew and Refuel the Heart of Your Change Initiative

CHANGE: 10 Tips for Supervisors and Managers To Renew and Refuel the Heart of Your Change Initiative

“Running short of cash and unable to sell 1,100 digital imaging patents that could have rescued it,” as Rochester’s Democrat and Chronicle writes, Eastman Kodak Co. today took the long-expected but still painful step of filing for Chapter 11 bankruptcy protection. As The Associated Press says, this raises the specter that “the 132-year-old trailblazer could […]

Thumbnail : Tool Kit Published In the Polish Language

Tool Kit Published In the Polish Language

Mackin Seen As An International Authority on Teaming Deborah Mackin and her best-selling book, The Team Building Tool Kit, Second Edition (AMACOM 2007) has been published in the Polish language through the publisher Rebis. Mackin, seen by many in the industry as an authority on teams, has coached and provided insight to workplace teams across […]

Thumbnail : LEADERSHIP: How To Be a Strategic Thinker In a Crisis Economy: 5 Core Skills

LEADERSHIP: How To Be a Strategic Thinker In a Crisis Economy: 5 Core Skills

On a regular basis people in leadership are asked to think at a strategic level, to identify a vision for the future, define key strategies to achieve the vision and convert those strategies into long-term objectives.  For some people, this type of thinking is fun, easy and energizing.  For others, who prefer to focus on […]

Thumbnail : QUALITY: New Directions Designs Event Focused On Quality

QUALITY: New Directions Designs Event Focused On Quality

A 3-minute video highlighting an event that we helped to conceptualize, design and facilitate. This one day event kicked-off a strategic initiative focused on quality and continuous improvement with excitement and commitment.   Looking to jump start your quality initiative?  Not sure where to start?  Download our FREE Quality Problem-Solving Tool Kit as a road […]

Thumbnail : SOCIAL LEARNING: Why Some Social Learning Initiatives Don't Work & How Blogging Might Save It

SOCIAL LEARNING: Why Some Social Learning Initiatives Don't Work & How Blogging Might Save It

Over the past year the topic of social learning and creating an organizational environment which fosters sharing, collaboration and informal learning has really taken off. We’ve studied it, written papers on it, presented on it and have even asked some of our clients to pilot certain concepts of it. Social learning is the concept that […]

Thumbnail : QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

In ASQ CEO Paul Borawski’s January blog on Measuring the Cost of Quality  he laments that despite the reality that poor quality costs organizations at least 20% and for the service and government sectors over 70% to the bottom line, why no one is lining up to examine their individual organizations.  Why is that? In […]

Thumbnail : EMPLOYEE DEVELOPMENT: Competency, Commitment and Handling Problem Behavior in Employees

EMPLOYEE DEVELOPMENT: Competency, Commitment and Handling Problem Behavior in Employees

Intro It had been a long couple of years leading up to the day when my boss approached me and said, “What’s changed Mike?”  Not knowing what she was talking about, I shot off an inquisitive look. “Your commitment level,” she said, “it’s apparent that something in you has sparked a renewed commitment to your […]

Thumbnail : PERSONALITY: Why We Fear Doing Things Differently

PERSONALITY: Why We Fear Doing Things Differently

In November 2011, NDC blogger Michael Harrington wrote about three different types of people: the Conserver, the Pragmatist and the Innovator (Discovery Learning, Change Style Indicator). I want to revisit these three different approaches, and look at how “the fear of doing things differently” plays out in each change style. THE CONSERVER The Conservers prefer […]

Thumbnail : FACILITATION: How To Improve Your Meetings In 60 Minutes

FACILITATION: How To Improve Your Meetings In 60 Minutes

When you scrounge around the Internet, you find some interesting and troublesome statistics about most meetings: • Between 35-50% of meeting time is seen as wasted. • Most meetings start 8-12 minutes late. • 75% say agendas are not prepared and distributed in advance. • Less than 30% of decisions in meetings are recorded. • Over 40% of people don’t […]

Thumbnail : NDCBlogger Partners with American Society for Quality As An "Influential Voice"

NDCBlogger Partners with American Society for Quality As An "Influential Voice"

Mackin Chosen As An ASQ Influential Voice: A social media initiative from ASQ entitled Influential Voices will feature Deborah Mackin, founder and Principal Performance Strategy Consultant at New Directions Consulting, as an ongoing quality thought leader for the series.  Influential Voices, a global network of bloggers, is a way to increase awareness of quality around […]

Thumbnail : MILLENNIAL: How To Get My Boss To Notice Me For A Promotion & Other Audacious Ideas

MILLENNIAL: How To Get My Boss To Notice Me For A Promotion & Other Audacious Ideas

A study of S&P 500 companies over 20 years (1988-2007) shows that those companies that exclusively promote CEOs from within outperform companies that recruit CEOs from outside the company. An argument could be made that most internal promotions, CEO or otherwise, have great potential to add value to companies moving forward in the future. Sure, […]

Thumbnail : Mackin Featured in Inc. Magazine's Premier BUILD Magazine

Mackin Featured in Inc. Magazine's Premier BUILD Magazine

Deborah Mackin, founder and principal Performance Strategy Consultant at New Directions Consulting, was a featured author in the premier issue of BUILD Magazine from the creators of Inc. Magazine. The article entitled, “Six More Reasons for Team Dysfunction,” works off Patrick Lencioni’s famous The Five Dysfunctions of a Team by highlighting six other areas of […]

Thumbnail : MILLENNIALS: What Employers are Looking for in the Next Generation of Leaders

MILLENNIALS: What Employers are Looking for in the Next Generation of Leaders

It wasn’t too long ago that some of us reading this article were sitting in the interview chair, thinking about the right things say and what characteristics to highlight so that we would be offered a job.  And yet, knowing what I do now, I wish I could go back to that young professional with […]

Thumbnail : QUALITY: How to Make Quality a Way of Life within Your Organization

QUALITY: How to Make Quality a Way of Life within Your Organization

Welcome to a new feature on NDCBlogger  – the monthly Quality Blog published the third Tuesday of every month.  This new initiative is the result of an invitation from the American Society for Quality (ASQ) to begin blogging as part of their Influential Voices series.  The goal will be to respond to blogs posted by ASQ’s CEO, […]

Thumbnail : DECISION MAKING: Decision Making Skills for Managers Using the MBTI

DECISION MAKING: Decision Making Skills for Managers Using the MBTI

“Life is the sum of all your choices.” – Albert Camus (1913 – 1960), French Author And many choices we make. Some experts calculate that most adults make 35,000 decisions each and every day. As Albert Camus suggests, decisions are probably the single most influential factor in individual and organizational success – whether they be […]

Thumbnail : LEADERSHIP: Developing New Leadership Skills for a New Year

LEADERSHIP: Developing New Leadership Skills for a New Year

Happy New Year!  Last year was a rough one for so many people, as we struggled here in the US to continue the economic recovery.  For those who have jobs and those who are still searching, I want to issue a “wake-up” call for us in 2012 and beyond.  As we use this time to […]

Thumbnail : NDCBlogger 2011: Year in Review

NDCBlogger 2011: Year in Review

As a yearly tradition we like to showcase the most read NDCBlogger posts in the last year.  We think this gives an opportunity to provide knowledge, insights and tips on some of the most discussed and read topics we’ve had the privilege to write.  It has been our pleasure to share our real-life experiences and […]

Thumbnail : Season’s Greetings from the New Directions Team

Season’s Greetings from the New Directions Team

Hope you all have a very healthy holiday season, a Merry Christmas, and a happy New Year!      

Thumbnail : STRATEGY: New Strategies for Working in the New Year

STRATEGY: New Strategies for Working in the New Year

Our business recently purchased iPads for all of our consultants, and I’ve been having fun getting myself organized on it for the New Year.  Between my calendar, messages, notes, reminders, and even using Evernotes, I can hardly miss planning ahead and getting everything done in 2011, right?  Of course not, because being on top of […]

SOCIAL LEARNING: Social Training and Social Workforce Learning

A couple weeks ago we introduced you to the concept of social learning.  Although the concept has been around for over 60 years, workplace education is seeing a rebirth of this theory in recent years due to the explosion of social technologies. Next week Michael and I will be presenting the concept of social learning […]

Thumbnail : COMMUNICATION SKILLS: 12 Communication Blunders That Can Trip Up Managers in 2012

COMMUNICATION SKILLS: 12 Communication Blunders That Can Trip Up Managers in 2012

The Friday after Thanksgiving has, over the years, become a day of holiday decorating at our house which includes hauling out the Christmas decorations and putting up our tree.  This year, we also decided that it was the perfect time to re-arrange the living room, make plans to freshen up the paint and refinish the […]

Thumbnail : CULTURAL UNDERSTANDING: The Challenge of Working Across Cultures

CULTURAL UNDERSTANDING: The Challenge of Working Across Cultures

“Let us not be blind to our differences – but let us also direct attention to our common interests and the means by which those differences can be resolved.” – John Fitzgerald Kennedy American University, Washington, DC 1963 More and more companies are dealing with cross-cultural issues either as a result of having divisions located in […]

Thumbnail : New Directions Partners with the Entrepreneur Boot Camp

New Directions Partners with the Entrepreneur Boot Camp

New Directions Consulting recently partnered with the Albany-Colonie Regional Chamber of Commerce’s Entrepreneur Boot Camp for a fourth class season this fall.  The Entrepreneur Boot Camp is a 12 week course for budding entrepreneurs looking to gain critical skills necessary for starting a business in the capital region. The Entrepreneur Boot Camp is presented in conjunction […]

Thumbnail : SOCIAL LEARNING: The Shifting Paradigm of Learning Using Social Technology

SOCIAL LEARNING: The Shifting Paradigm of Learning Using Social Technology

One of the exciting new disciplines in the industry of education and learning (both institutionally as well as in the workplace), is this notion of social learning through new technology.  The idea of social learning has actually been around for over 60 years.  Social learning theory was originally derived from the works of Albert Bandura […]

Thumbnail : QUALITY MANAGEMENT: What Is Your "Standard Operating Procedure"

QUALITY MANAGEMENT: What Is Your "Standard Operating Procedure"

My brother Matt and I were talking last week about how to approach an upcoming social media training we were doing.  On one hand we thought it would be appropriate to teach others about the new/old media currently being used.  However, what we felt was missing was the idea of how a person chooses to […]

Thumbnail : EMPLOYEE DEVELOPMENT: Techniques For Creating Professional Value

EMPLOYEE DEVELOPMENT: Techniques For Creating Professional Value

What is your professional value equation? Are you on the addition side or do your behaviors subtract from your workplace worth? Some years ago I received a distress phone call from a former participant in one of my trainings. Even though she had been chosen to participate in this training based on her potential to […]

Thumbnail : DECISION MAKING: Group Decision Making – The Decision Making Tree

DECISION MAKING: Group Decision Making – The Decision Making Tree

Deborah Mackin discusses how to determine the level of authority one has to make decisions within an organization.  She uses the metaphor of the Decision Making Tree to help frame the question. Be sure to check out our Decision Making Workshop  

Thumbnail : QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

QUALITY MANAGEMENT: Process Efficiency Workshop – BB:C & Goal Setting

Michael Harrington and Deborah Mackin of New Directions Consulting talk about some of the common principles in their Process Efficiency workshop, the Belief: Behavior Connection and Goal Setting.  

Thumbnail : STRATEGY: The Starbucks Way: Rediscovering Your Mission

STRATEGY: The Starbucks Way: Rediscovering Your Mission

I recently finished the book, Onward, by Starbucks’ founder Howard Schultz.  Schultz does a great job, not only at explaining where Starbucks was at the time that he retook control of the company (after stepping down as CEO 8 years earlier), but he also created a road map on how he methodically brought Starbucks back from […]

LEADERSHIP: Open Door Policies: Do They Help or Hinder

You’ve probably heard this statement before; in fact, you’ve probably even said it yourself: “my door is always open.”  Chances are you said it to someone, whether it be an employee, customer or someone else who could benefit from your services, but when you said it, did you ever think that your action might have […]

Thumbnail : EMPLOYEE MOTIVATION: The Language of Motivation in the Workplace

EMPLOYEE MOTIVATION: The Language of Motivation in the Workplace

Everyone wants more cash, right? Well…..apparently not. Twenty-first century research on motivation, commonly called Motivation 3.0 (Daniel Pink, Drive), suggests that what employees really want is much more than cash. Today’s workforce is looking for: 1. Autonomy – the desire to direct their own lives 2. Mastery – the urge to get better and better at something […]

Thumbnail : TEAMING: Getting Past the Storm in Team-Building

TEAMING: Getting Past the Storm in Team-Building

B. W. Tuckman was the creator of the Team Development Wheel, which identified four stages of development for any group or team.  The first stage is called forming when the team is first pulled together to do the work it’s been assigned. A forming team is on its best behavior; communication is polite but tentative […]

Thumbnail : TEAMING: Traditional vs. Innovative Managers (Guestblogger: Robert Gilbert)

TEAMING: Traditional vs. Innovative Managers (Guestblogger: Robert Gilbert)

Guestblogger: Robert Gilbert was a plant manager at Rohm and Haas Bayport, Inc. in the early days of “participative management” or what we would now call team-oriented management. Gilbert worked at Rohm and Haas for over 34 years  and 10 years as their plant manager. Gilbert now enjoys retirement and discussing the need for American […]

Thumbnail : PRESENTATION SKILLS: Ten Ways To Improve Your Presentation Skills

PRESENTATION SKILLS: Ten Ways To Improve Your Presentation Skills

It’s no secret that while almost every job has some kind of speaking or presenting component to it, a majority of Americans hate doing it.  Whether it’s the traditional presentation or making those god-awful cold calls, our job demands us to stretch outside our comfort zone at times. As we look at public speaking, in […]

Thumbnail : New Hire – Penny Willette, Office Assistant

New Hire – Penny Willette, Office Assistant

The New Directions Team would like to welcome Penny Willette to our organization.  Penny’s official title will be Office Assistant. She will handle the day-to-day operations of the firm, as well as the production of the firm’s employee training and development workshops. Penny formerly worked for Mezze Restaurant Group out of Williamstown, MA as their […]

Thumbnail : Fundamentals of Teaming Workshop

Fundamentals of Teaming Workshop

Name: High-Performance Teaming including the Impact of Personality on Teaming Number of Participants: 15-25 Time Frame: 2 Day Workshop Who should attend?: Best when an entire department or team are trained together, however, individuals will benefit from learning how to build their own workplace teams Participants will be able to: – Understand the definition of […]

Vermont Disaster Relief – A Message From Deb and the NDC Team

As many of you know, our state of Vermont was severely hit from last week’s Hurricane Irene.  North Bennington, Vermont, where New Directions is headquartered, was spared much of the Hurricane’s devastation; however the rest of the state is still dealing with the real-life crisis of the hurricane’s aftermath. Wilmington, a town 45 minutes from […]

Thumbnail : GOAL SETTING: SMART Goal Setting eBook – Defining a Target You Can’t Miss

GOAL SETTING: SMART Goal Setting eBook – Defining a Target You Can’t Miss

Download our SMART Goal Setting eBook and learn some of the key techniques to help you focus on attainable and measurable goals.  

Thumbnail : TEAMING: NDCPodcaster – Deborah on putting teaming into everyday work

TEAMING: NDCPodcaster – Deborah on putting teaming into everyday work

Download Podcaster: Put Teaming Into Every Day Work Listen to Deborah Mackin & Michael Harrington as they talk more in depth about Deborah’s recent post on “There’s Team & Then There’s TEAMING: How To Get Teaming Into Everyday Work” and how crucial daily teaming is to the health of the team as a whole.   Questions being answered: 1) What […]

Thumbnail : TEAMING: There’s Teaming & Then There’s Teaming – How To Get Teaming Into Everyday Work

TEAMING: There’s Teaming & Then There’s Teaming – How To Get Teaming Into Everyday Work

Recently, I conducted some teambuilding sessions for groups of scientists who have been reorganized into new “platforms” that join together into a single department.  Within each platform are scientific “units,” responsible for different parts of the process of getting product out the door. The training sessions are designed to build awareness and commitment toward functioning […]

Thumbnail : Group Decision Making

Group Decision Making

Name: Group Decision Making Number of Participants: 15-25 Time Frame: 1-2 Day Course Who should attend: Groups or teams who are in decision making positions and want to improve their results Participants will be able to: – Understand what impairs our ability to make decisions – Apply a 4-step “best practice” decision-making approach – Recognize […]

Thumbnail : LEADERSHIP: How I Met Your Brand

LEADERSHIP: How I Met Your Brand

Over the past year, I have been discussing in my blog posts this idea of the ‘larger story’ of your department, organization and your professional life and some of the new and fresh ways to tell that story. As I once heard someone say, “To be a person or a company is to have a […]

Thumbnail : DECISION MAKING: Decision Day – When Mediocrity Is No Longer Acceptable

DECISION MAKING: Decision Day – When Mediocrity Is No Longer Acceptable

The idea for this blog came in two different stages.  Two weeks ago I was sitting in a meeting where Deb, our founder, remarked to a senior level executive, “If you want this initiative to work, you’re eventually going to have to have a decision day.”  I had heard that phrase a couple other times, […]

Thumbnail : NEW SUPERVISOR AND MANAGER: Supervisory Roundtables: An Inside Look

NEW SUPERVISOR AND MANAGER: Supervisory Roundtables: An Inside Look

Ten years ago we began to hear a common theme among our clients when talking with them about supervisory training.  It sounded something like this:  while our supervisors need to be trained, we find it difficult to find the time for them to be off the floor receiving the training.  I’d like to suggest that […]

Thumbnail : CHANGE MANAGEMENT: Why 70% of Change Initiatives Fail

CHANGE MANAGEMENT: Why 70% of Change Initiatives Fail

John Kotter, renowned author and change management guru, reported in his book, Leading Change, that 70% of change initiatives in organizations and businesses fail.  That is an extraordinarily depressing figure when we also hear that the only constant in life these days is change.  Does that mean that we’re all doomed to fail 70% of […]

Thumbnail : BUSINESS DEVELOPMENT: 10 Easy Pieces to Improving Your Marketing Effort

BUSINESS DEVELOPMENT: 10 Easy Pieces to Improving Your Marketing Effort

I know it should be 5 Easy Pieces to correspond with the movie title, but I didn’t want to shortchange you on information, so I went with 10. Summer is a great time to recalibrate the ‘marketing machine’ as businesses usually slow down during this time period and the demands aren’t as high. However, like […]

Thumbnail : LEADERSHIP: The Us vs. Them Mentality – Bridging the Gap Between Operation & Administration

LEADERSHIP: The Us vs. Them Mentality – Bridging the Gap Between Operation & Administration

Judging by the amount of times I’ve run into this phenomenon it’s probably safe to assume that most people have found themselves, somewhere along the way, in the midst of a battle between the operations side of the house, and the corporate / executive side.  Now you might be asking yourself, I’m not really sure […]

Thumbnail : Team-Building Author Hosts Webinar for ExecSense

Team-Building Author Hosts Webinar for ExecSense

Team-Building Author Hosts Webinar for ExecSense Deborah Mackin, author of the team-building tool kit series, including The Team-Building Tool Kit, Second Edition in 2007 (AMACOM), recently partnered with Execsense to host a webinar for consultants looking to gain a competitive edge. Mackin presented on The 7 Professional Skills Most Critical to the Success of a […]

Thumbnail : COMMUNICATION SKILLS: Toning Down Your Aggressiveness and Getting Others to Buy Your Ideas

COMMUNICATION SKILLS: Toning Down Your Aggressiveness and Getting Others to Buy Your Ideas

How did you react when you first heard about Stephen Slater?  Did you say, “Way to go! My hero?”  Did you explain away his actions by his obvious high stress? Or were you one to condemn him for his lack of control on the job?  Do you think that he woke up that morning and […]

Thumbnail : STRATEGY: Why HR Should Have a Seat at the Corporate Table

STRATEGY: Why HR Should Have a Seat at the Corporate Table

Awhile back I was talking with an HR colleague who had been through the worst three years of his long career, having closed several plants and laid off over 1,500 people.  He talked about how utterly demoralizing it was to spend his time dismantling business rather than growing it.  He hated being the bearer of […]

Thumbnail : New Directions Launches Training & Service Catalogue

New Directions Launches Training & Service Catalogue

[Download Catalogue] New Directions Consulting launches the 27th edition of their Training and Service Catalogue.  Seen as a roadmap for many of our clients in developing a rich and robust training and development program, we hope the newest edition provides as much guidance and direction for the next generation.   From the Desk of the President […]

Thumbnail : LEADERSHIP: Back to Basics – Guest Post by Jared Eckler, President of Townsend Leather

LEADERSHIP: Back to Basics – Guest Post by Jared Eckler, President of Townsend Leather

Guest Blogger: Jared Eckler is the president of Townsend Leather located in upstate New York. Townsend Leather makes beautiful upholstery leather for interior designs in business and commercial aircraft, in yachts, automobiles and luxury motor coaches, and for residential, hospitality and office furniture applications. Not to be mistaken as mere distributors or marketers of leather, […]

Thumbnail : MILLENNIAL: 6 Ways To Navigate the Workplace

MILLENNIAL: 6 Ways To Navigate the Workplace

Let’s face it; the road to the top is not always a straight line. Matter of fact, in most cases it’s a combination of a number of factors that strike the exact chord a company executive is looking for in an up-and-coming leader. While these traits, characteristics and skills are not mutually exclusive and there […]

Thumbnail : Harrington Presents at the Young CPAs Conference

Harrington Presents at the Young CPAs Conference

(Albany, NY) –– Michael Harrington, Director of Client Relations & Services at New Directions Consulting, presented Navigating the Workplace at the Young CPA Conference put on by the New York Society of CPAs.  The conference was held at the Hilton Garden Inn in Albany, NY on Tuesday, June 14th. The Young CPA Conference provided an […]

Thumbnail : LEADERSHIP: Situational Leadership – The 4D’s of Your Employees

LEADERSHIP: Situational Leadership – The 4D’s of Your Employees

  Some supervisors apply a “one size fits all” approach to supervision. The Situational Leadership II model suggests that a supervisor should vary his or her style of leadership based on the employee’s developmental level. Ken Blanchard, creator of the Situational Leadershi p II model, believes that all employees pass through a job cycle of […]

Thumbnail : PERSONALITY: MBTI – Are Your Preferences Blinding Your Need To Develop Skill?

PERSONALITY: MBTI – Are Your Preferences Blinding Your Need To Develop Skill?

Carlos sits in the meeting and begins tapping the tip of his pen as Claire explains why she’s disagreeing with the proposed timeline for launching the project.  Impatience is written all over his face.  He hates these weekly staff meetings, and finds Claire to be one of the major stumbling blocks.  To his way of […]

Thumbnail : IN THE NEWS: Welcome to the New Website by the President

IN THE NEWS: Welcome to the New Website by the President

Deborah Mackin, founder and president of New Directions Consulting since its birth in 1984, welcomes visitors to the new website.

Thumbnail : PERSONALITY: NDCPodcaster – Deborah on Pleasure vs. Accomplishment

PERSONALITY: NDCPodcaster – Deborah on Pleasure vs. Accomplishment

  Click Here To Download NDCPodcaster: Pleasure vs Accomplishment

Thumbnail : Training and Services Catalog

Training and Services Catalog

Our Training & Services Catalog features over 50 customizable trainings, workshops, webinars and round-tables to meet the individual needs of any organization large or small. This has been yet another challenging year for all of us who own an organization, work in business or non-profits and supervise staff.  Specific to New Directions, we’ve had to […]

Thumbnail : NEW SUPERVISORS: You’ve Been Promoted! Now What? Avoiding New Supervisor Potholes

NEW SUPERVISORS: You’ve Been Promoted! Now What? Avoiding New Supervisor Potholes

You’ve been promoted; congratulations! You are excited about starting your new job, vowing to be the best supervisor you could possibly be and never doing what your past “terrible” supervisors have done to you! You are on the road to future success at your company and you’ve got great hopes for tomorrow. However, after a […]

Thumbnail : Why 80% of Your Resolutions Fail by Valentine’s Day

Why 80% of Your Resolutions Fail by Valentine’s Day

“A goal is a dream with a deadline.”   Did you know 80% of New Year’s Resolutions fail by Valentine’s Day according to the New York Times! We hate to be dire, but it’s true – goal setting and goal accomplishment can be the Achilles heel to some of your greatest ideas and achievments.  However, […]

Thumbnail : LEADERSHIP: The High Engagement Workplace (HEW)

LEADERSHIP: The High Engagement Workplace (HEW)

As managers and leaders we go through stages when certain concepts or philosophies become the “watchword” of the day.  So is the case now with the word “engagement.”  Many employers are worried that three years of economic turmoil have affected employee commitment.  Not surprising really, since the statisticians are reporting that one-third of the workforce […]

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An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

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