Skip to Content

Archive for the ‘Leadership & Engagement’ Category

Thumbnail : PERSONALITY: The Impact of Personality on Workplace Accountability and Responsibility

PERSONALITY: The Impact of Personality on Workplace Accountability and Responsibility

I recently was working with an organization to clarify the responsibility of leadership in relationship to strategic thinking, project management and functional management.  We used the classic RASCI chart to detail who was Responsible, Accountable, expected to Support, Consulted and Informed on numerous tasks and responsibilities. The goal was to help leadership within the organization […]

Thumbnail : QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

QUALITY MANAGEMENT: How Can Quality Management Evolve to Support the Needs of a Faster World

Long ago Philip Crosby said (and I paraphrase here), “There’s no such thing as good quality or bad quality, there is just quality.  Something either is quality, or it’s not.”  He went on to suggest that quality is defined as “conformance to requirement.”  What would Phillip Crosby and other quality gurus say today about quality […]

Thumbnail : TIME MANAGEMENT: The Newest, Coolest Time Management App: YOU!

TIME MANAGEMENT: The Newest, Coolest Time Management App: YOU!

Are you ready for the new iphone 5? Have you seen all the new apps? Did you catch the recent Fast Company story about the “5 apps to Help You Swing Back into the Productivity Mode?” It seems like there are more and more resources to help us manage our time better – books, articles, […]

Thumbnail : PRESENTATION SKILLS: PowerPoint Isn’t Dead, But Your Presentation May Be

PRESENTATION SKILLS: PowerPoint Isn’t Dead, But Your Presentation May Be

Over the past year I’ve had the pleasure (and job) to go to a couple of different conferences (Entrepreneur Magazine, Fast Company’s Innovation Uncensored, Hubspot’s Inbound Marketing to name a few).  Being in the training and development field, one of the many great take-aways for me professionally has been to see the new innovative ways […]

Thumbnail : CONFLICT RESOLUTION:  The Fear vs. Opportunity Approach When Working With Unions

CONFLICT RESOLUTION: The Fear vs. Opportunity Approach When Working With Unions

Teachers in the nation’s third-largest school district went on strike Monday morning after negotiations for a new contract collapsed, giving some 350,000 students an unexpected day off but leading to frustrations among parents and indications that a settlement may not be close.  Chicago Public Schools and the union representing teachers have been embroiled for months […]

Thumbnail : No Regrets: Guestblogger Chris Guldner Reflects on the Lessons of Stephen R. Covey

No Regrets: Guestblogger Chris Guldner Reflects on the Lessons of Stephen R. Covey

  Stephen R. Covey may be one of the most settled souls in the universe. He died on July 16 at the age of 79. Ironically this was one year short of a key milestone he taught others to look forward to. Although his ship might not have reached that major port in his life’s […]

Thumbnail : CONFLICT RESOLUTION: Shifting People from Positions to Interests

CONFLICT RESOLUTION: Shifting People from Positions to Interests

As a manager, supervisor and certainly, HR professional, you may find yourself right smack in the middle of mediating employee conflicts. By the time they reach you, tempers are flared and each person is firmly dug into a hard line of “I will only….” or “I won’t,” and “He must…” or “She had better….” language. […]

Thumbnail : STRATEGY: Developing Business During Changing and Chaotic Times

STRATEGY: Developing Business During Changing and Chaotic Times

“The best way to predict your future is to create it,” said management guru Peter Drucker.  We are indeed living in chaotic times full of rapid change and dramatic disruption.  Just ask anyone with a business, service or product and the game has only become harder, more stressful and unstable.  What used to be a […]

Thumbnail : QUALITY MANAGEMENT: The Role Habits Play in Building a Quality Culture

QUALITY MANAGEMENT: The Role Habits Play in Building a Quality Culture

There has been so much research done in neuroscience in the past fifteen years that experts have a much better understanding of how the brain functions when it comes to decision making – even as it relates to growing a quality culture. Years ago we believed that information coming into the brain was automatically handled […]

Thumbnail : COMMUNICATION SKILLS: Today’s Needed Leadership Skill – Lowered Defensiveness

COMMUNICATION SKILLS: Today’s Needed Leadership Skill – Lowered Defensiveness

“I didn’t understand what I was supposed to do.”  “It looks fine to me.” “I did exactly what you told me to do.” “You never told me I needed to do…..” “What right do you have to criticize what I do?” “The blame really lies with your area, not mine.” Any of these sound familiar? […]

Thumbnail : BEHAVIORAL MANAGEMENT: The Power of Habit to Determine Our Behavior

BEHAVIORAL MANAGEMENT: The Power of Habit to Determine Our Behavior

As leaders there’s always one behavior or another we’re trying to shape or change in others.  What about the chronic latecomer, the constant complainer and the time management challenged? We attempt to give constructive feedback, help them set bodacious goals or focus on teamwork and continuous improvement. Sometimes it clicks; sometimes it doesn’t. What’s fascinating […]

Thumbnail : BUSINESS DEVELOPMENT: Transformational Marketing and Why Your Next Initiative Needs Some Visual Help!

BUSINESS DEVELOPMENT: Transformational Marketing and Why Your Next Initiative Needs Some Visual Help!

The other week I was having a conversation with someone and they brought up that much of the learning and development field is moving from a transactional basis to a transformational basis, that is to say from merely a pay for this and get that business model to how will this benefit the overall strategy […]

Thumbnail : CHANGE MANAGEMENT: Is Residual Resistance Killing Your New Change Initiative?

CHANGE MANAGEMENT: Is Residual Resistance Killing Your New Change Initiative?

We have often mentioned David Gleicher’s change formula – D X V X F > R – as an important sequencing of tasks when building a change initiative.  When so many leaders jump into the F – First Steps – without building the D (Dissatisfaction with Status Quo and Case for Change) or the V […]

Thumbnail : QUALITY TUESDAY: The Intersection of Quality and Social Responsibility

QUALITY TUESDAY: The Intersection of Quality and Social Responsibility

I received a preliminary look at Paul’s July blog on The Intersection of Quality and Social Responsibility while vacationing in Maine.  It gave me the opportunity to sit around the table with friends and relatives and ask a very different set of people the question, “How are we making the case for quality and social […]

Thumbnail : New Directions: Yesterday, Today, and Tomorrow

New Directions: Yesterday, Today, and Tomorrow

Yesterday, the team at New Directions celebrated our 28th “birthday” of being in business. Long have I heard the stories of how my mother, Deb, started the business – out of her spare bedroom with a $500 loan from her mother, that from small beginnings emerged an international resource for human development. I usually think […]

Thumbnail : WORKPLACE TRUST: 7 Principles for Raising Organizational Trust Levels

WORKPLACE TRUST: 7 Principles for Raising Organizational Trust Levels

Last month, I explored the effects of a lack of trust in an organization on the success of change initiatives and left you with the question: So, what if you are an organization that botched the last change initiative or perhaps now recognize that you don’t have a trusting environment, and are trying to launch […]

Thumbnail : Celebrating the Leadership of Early America on This 4th of July

Celebrating the Leadership of Early America on This 4th of July

The year was 1770.  The location was the colonies of the British empire in North America.  As the circumstances with the British occupation of the colonies began to deteriorate, more and more people stepped forward to show their dissent.   Initially, there was some naiveté about the consequences that might result.  But slowly, it began to […]

Thumbnail : GENERATIONS IN THE WORKPLACE: The Manager to Millennial Challenge – Key Initiatives to Start a Healthy, Productive Workplace Relationship:

GENERATIONS IN THE WORKPLACE: The Manager to Millennial Challenge – Key Initiatives to Start a Healthy, Productive Workplace Relationship:

This is part of our “Designed To Win” series on the millennial workforce.  Full disclosure: I am a millennial. This past week I had the opportunity to be a guest speaker at the Northern New England Center for Financial Training’s annual banquet.  While sitting at the table waiting to give a 20 minute talk on […]

Thumbnail : CONFLICT RESOLUTION: The Price of Passive-Aggressive Conflict in the Workplace

CONFLICT RESOLUTION: The Price of Passive-Aggressive Conflict in the Workplace

Let’s face it, nobody likes conflict.  While it may momentarily get our juices flowing, most of us walk away very distressed when we’re in a conflict at work.  It keeps going around and around in our heads as we try to process all the various things we might have said.  Experts suggest that there is […]

Thumbnail : QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

QUALITY TUESDAY: Quality Beyond the Product – Looking at How Quality Can Be Applied at a Strategic Level

  The suggestion that some CEOs focus exclusively on product when thinking about quality is exhibited in the lack of support given to quality, both in terms of sufficient staffing and when quality leaders have to exert their responsibility and stop the release of a product.  At that moment of intensity, will the CEO support […]

Thumbnail : WORKPLACE TRUST: Trust’s Effect On Successful Change Initiatives and 4 Trust Breakers

WORKPLACE TRUST: Trust’s Effect On Successful Change Initiatives and 4 Trust Breakers

Recently I conducted a workshop on Building Trust and Credibility for two different groups within the same organization. The training topic was chosen by management, though they did have the option of attending a different seminar. To my surprise, the two groups had polar reactions to the subject. One group was excited about the topic and […]

Thumbnail : GENERATIONS IN THE WORKPLACE: Managing the Millennial Employee Continuum

GENERATIONS IN THE WORKPLACE: Managing the Millennial Employee Continuum

This is part of our “Designed To Win” series on the millennial workforce. Full disclosure: I am a millennial.  A couple weeks ago we wrote about two types of millennial workers: the ones that fit “every negative stereotype” and the “connector” millennial, ready to progress in the work world.  Well, some called foul at the […]

Thumbnail : Fluid Teams – a New and Emerging Structure within the Teaming Continuum

Fluid Teams – a New and Emerging Structure within the Teaming Continuum

At the 2008 Olympics, Beijing built what has become known as the Water Cube to house many of the swimming competitions of the 2008 games including diving and synchronized swimming. In July 2003, the Water Cube design was chosen from 10 proposals in an international architectural competition for the aquatic center project. The Water Cube was specially designed and […]

Thumbnail : NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills, Part II

NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills, Part II

In Part I, we explored the beliefs needed to drive assertive behavior and I encouraged you to take our assertiveness survey as a way of reflecting on your current communication patterns and level of assertiveness. If you are like many, you may have found that you weren’t as assertive as you’d like to be, particularly […]

Thumbnail : Why "Connector” Millennial Employees Need "Adaptive” Managers In Order To Survive

Why "Connector” Millennial Employees Need "Adaptive” Managers In Order To Survive

This is part of our “Designed To Win” series on the millennial workforce. Full disclosure: I am a millennial. Every generation experiences what is known as “shared sense-making.”  It is the process in which individuals within a generation jointly interpret their environment and create collective narratives from which they derive meaning.  This process, through the […]

Thumbnail : QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

QUALITY TUESDAY: The Government/Quality Puzzle – Building a Quality Mindset in Government

The day after Paul Borawski, ASQ CEO, posted his blog on The Government/Quality Puzzle and noted that government should be seen as an “essential force of change for quality….through purchasing policy, public policy and use of (or lack of use) quality in the management of government,” the headliner story broke on TSA’s failure to distribute […]

Thumbnail : GENERATIONS IN THE WORKPLACE: Exodus – Implications of the "Baby Boomer" Retirement Onslaught

GENERATIONS IN THE WORKPLACE: Exodus – Implications of the "Baby Boomer" Retirement Onslaught

Guest Blogger:  Celie White, SPHR, has worked for numerous organizations in the health care and financial sector as a human resources professional for over 20 years.  Her experience includes implementing in-house training teams, designing training programs and workshops, and working as an HR professional with the hiring of multiple generations of staff:   According to […]

Thumbnail : NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills Part I

NEW SUPERVISORS & MANAGERS: Building Assertiveness Skills Part I

If you are like many new supervisors, you got promoted because of your job knowledge and technical ability. While some of you may have been recognized for your communication skills, others may find that your promotion requires a whole new level of expertise. Just recently, one new supervisor asked me quite openly, “Based on all […]

Thumbnail : MILLENNIALS IN THE WORKPLACE: The 7 Famous People That Motivate Millennials

MILLENNIALS IN THE WORKPLACE: The 7 Famous People That Motivate Millennials

Part of our Designed To Win series on the millennial workforce For many of us, motivation comes from larger-than-life characters that embody what we all hope to attain someday.  Being a millennial, the generation born between the years of 1980-2000, it’s not hard to observe our complete fascination with the ‘celebrity factor.’ Born into an […]

Thumbnail : QUALITY TUESDAY: What Makes Quality Professionals Happy or Unhappy on the Job

QUALITY TUESDAY: What Makes Quality Professionals Happy or Unhappy on the Job

When ASQ CEO Paul Borawski asked this month what makes quality professionals happy or unhappy on the job, I immediately thought of sharing some of the important factors that influence job happiness for everyone.  Most of these insights are directly from the work of Frederick Herzberg, a motivational theorist who introduced important research in the […]

Thumbnail : COMMUNICATION SKILLS: The Do's and Don'ts of Body Language in Public Speaking

COMMUNICATION SKILLS: The Do's and Don'ts of Body Language in Public Speaking

If I were to ask you, of all the time you put into preparing a speech, presentation or any other public speaking event, how much of that time is spent on practicing and preparing your body language, most would say very little. The majority of your time would be spent on preparing the content for […]

Thumbnail : Management and Supervision Skills: Focusing on Collaboration

Management and Supervision Skills: Focusing on Collaboration

    Collaboration is working together to achieve a goal. In business, it is seen as a way of coordinating different ideas from numerous people to generate a wide variety of knowledge to achieve strategic objectives (wiki). I like how that sounds. I’ve been watching a lot of cooking shows lately, Everyday Italian, in particular. […]

Thumbnail : Teaming in the Workplace: Building a Team That is "Great By Choice"

Teaming in the Workplace: Building a Team That is "Great By Choice"

We’ve been helping organizations implement teams for nearly three decades, with quite frankly, mixed results.  While the approach for designing a high-performance workplace is quite well known, the variables that influence success are often not recognized or given the importance necessary for success. I recently finished Jim Collins and Morton Hansen’s book, Great By Choice, […]

Thumbnail : MILLENNIALS: Designed To Win – How the Millennial Worker Will Usher In a New Workforce Designed To Win

MILLENNIALS: Designed To Win – How the Millennial Worker Will Usher In a New Workforce Designed To Win

A blog series written by a millennial To the millennials: You were designed to win.  The cells of your body, the synapses of your brain, the muscles in your arms and legs, the consciousness of your soul, the interactions you have with others – all of these were specifically manufactured for you to win. They […]

Thumbnail : QUALITY TUESDAY: How To “Sell” Quality

QUALITY TUESDAY: How To “Sell” Quality

ASQ CEO Paul Borawski asked us to comment on the question, “How do you “sell” quality to decision makers?”  While everyone theoretically believes in the importance of quality, there are times when the demands of the customer cause the focus to shift to speed and cost.  Probably many quality heads of departments have been asked […]

Thumbnail : 10 Tips to Becoming a Better Business-Team Coach: From Supervisor to Mentor

10 Tips to Becoming a Better Business-Team Coach: From Supervisor to Mentor

My recent work with a traditional organization looking to become team-based has afforded me the opportunity to dig deeper into the role of the coach and its importance in the operation of a team. During a transition like the one above, the title of coach can many times be seen as symbolic, as in just […]

Thumbnail : CHANGE: 10 Tips for Supervisors and Managers To Renew and Refuel the Heart of Your Change Initiative

CHANGE: 10 Tips for Supervisors and Managers To Renew and Refuel the Heart of Your Change Initiative

“Running short of cash and unable to sell 1,100 digital imaging patents that could have rescued it,” as Rochester’s Democrat and Chronicle writes, Eastman Kodak Co. today took the long-expected but still painful step of filing for Chapter 11 bankruptcy protection. As The Associated Press says, this raises the specter that “the 132-year-old trailblazer could […]

Thumbnail : LEADERSHIP: How To Be a Strategic Thinker In a Crisis Economy: 5 Core Skills

LEADERSHIP: How To Be a Strategic Thinker In a Crisis Economy: 5 Core Skills

On a regular basis people in leadership are asked to think at a strategic level, to identify a vision for the future, define key strategies to achieve the vision and convert those strategies into long-term objectives.  For some people, this type of thinking is fun, easy and energizing.  For others, who prefer to focus on […]

Thumbnail : SOCIAL LEARNING: Why Some Social Learning Initiatives Don't Work & How Blogging Might Save It

SOCIAL LEARNING: Why Some Social Learning Initiatives Don't Work & How Blogging Might Save It

Over the past year the topic of social learning and creating an organizational environment which fosters sharing, collaboration and informal learning has really taken off. We’ve studied it, written papers on it, presented on it and have even asked some of our clients to pilot certain concepts of it. Social learning is the concept that […]

Thumbnail : QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

QUALITY TUESDAY: The Cost of Quality & The Impact It Has On Your Bottom Line

In ASQ CEO Paul Borawski’s January blog on Measuring the Cost of Quality  he laments that despite the reality that poor quality costs organizations at least 20% and for the service and government sectors over 70% to the bottom line, why no one is lining up to examine their individual organizations.  Why is that? In […]

Thumbnail : EMPLOYEE DEVELOPMENT: Competency, Commitment and Handling Problem Behavior in Employees

EMPLOYEE DEVELOPMENT: Competency, Commitment and Handling Problem Behavior in Employees

Intro It had been a long couple of years leading up to the day when my boss approached me and said, “What’s changed Mike?”  Not knowing what she was talking about, I shot off an inquisitive look. “Your commitment level,” she said, “it’s apparent that something in you has sparked a renewed commitment to your […]

Thumbnail : PERSONALITY: Why We Fear Doing Things Differently

PERSONALITY: Why We Fear Doing Things Differently

In November 2011, NDC blogger Michael Harrington wrote about three different types of people: the Conserver, the Pragmatist and the Innovator (Discovery Learning, Change Style Indicator). I want to revisit these three different approaches, and look at how “the fear of doing things differently” plays out in each change style. THE CONSERVER The Conservers prefer […]

Thumbnail : FACILITATION: How To Improve Your Meetings In 60 Minutes

FACILITATION: How To Improve Your Meetings In 60 Minutes

When you scrounge around the Internet, you find some interesting and troublesome statistics about most meetings: • Between 35-50% of meeting time is seen as wasted. • Most meetings start 8-12 minutes late. • 75% say agendas are not prepared and distributed in advance. • Less than 30% of decisions in meetings are recorded. • Over 40% of people don’t […]

Thumbnail : MILLENNIAL: How To Get My Boss To Notice Me For A Promotion & Other Audacious Ideas

MILLENNIAL: How To Get My Boss To Notice Me For A Promotion & Other Audacious Ideas

A study of S&P 500 companies over 20 years (1988-2007) shows that those companies that exclusively promote CEOs from within outperform companies that recruit CEOs from outside the company. An argument could be made that most internal promotions, CEO or otherwise, have great potential to add value to companies moving forward in the future. Sure, […]

Thumbnail : MILLENNIALS: What Employers are Looking for in the Next Generation of Leaders

MILLENNIALS: What Employers are Looking for in the Next Generation of Leaders

It wasn’t too long ago that some of us reading this article were sitting in the interview chair, thinking about the right things say and what characteristics to highlight so that we would be offered a job.  And yet, knowing what I do now, I wish I could go back to that young professional with […]

Thumbnail : QUALITY: How to Make Quality a Way of Life within Your Organization

QUALITY: How to Make Quality a Way of Life within Your Organization

Welcome to a new feature on NDCBlogger  – the monthly Quality Blog published the third Tuesday of every month.  This new initiative is the result of an invitation from the American Society for Quality (ASQ) to begin blogging as part of their Influential Voices series.  The goal will be to respond to blogs posted by ASQ’s CEO, […]

Thumbnail : DECISION MAKING: Decision Making Skills for Managers Using the MBTI

DECISION MAKING: Decision Making Skills for Managers Using the MBTI

“Life is the sum of all your choices.” – Albert Camus (1913 – 1960), French Author And many choices we make. Some experts calculate that most adults make 35,000 decisions each and every day. As Albert Camus suggests, decisions are probably the single most influential factor in individual and organizational success – whether they be […]

Thumbnail : LEADERSHIP: Developing New Leadership Skills for a New Year

LEADERSHIP: Developing New Leadership Skills for a New Year

Happy New Year!  Last year was a rough one for so many people, as we struggled here in the US to continue the economic recovery.  For those who have jobs and those who are still searching, I want to issue a “wake-up” call for us in 2012 and beyond.  As we use this time to […]

Thumbnail : NDCBlogger 2011: Year in Review

NDCBlogger 2011: Year in Review

As a yearly tradition we like to showcase the most read NDCBlogger posts in the last year.  We think this gives an opportunity to provide knowledge, insights and tips on some of the most discussed and read topics we’ve had the privilege to write.  It has been our pleasure to share our real-life experiences and […]

Thumbnail : STRATEGY: New Strategies for Working in the New Year

STRATEGY: New Strategies for Working in the New Year

Our business recently purchased iPads for all of our consultants, and I’ve been having fun getting myself organized on it for the New Year.  Between my calendar, messages, notes, reminders, and even using Evernotes, I can hardly miss planning ahead and getting everything done in 2011, right?  Of course not, because being on top of […]

Page : 2 / 5 ‹ First 1 2 3 4 5 Last ›

Who We Are

An innovative training and employee development firm located in southern Vermont since 1984, we specialize in helping organizations get the most out of their people by raising the bar, inspiring potential and partnering with organizations to build a people-centered, high-engagement culture.

Our Twitter Feed